We are seeking a Ssr. User Researcher to remotely evaluate products and design concepts with users and partner closely with product teams to drive user-centered decisions. This role is critical for ensuring our enterprise software delivers intuitive, effective experiences through rigorous evaluative research.
Responsibilities- Design and run evaluative studies including usability testing, preference testing, first-click testing, card sorting, and surveys.
- Draft research plans, recruitment criteria, and test scripts aligned with product goals.
- Conduct heuristic evaluations and apply System Usability Scale and other quantitative measures.
- Analyze qualitative and quantitative data and synthesize findings into clear, actionable reports.
- Translate research insights into design recommendations and success metrics.
- Collaborate with product managers, designers, and engineers in Agile workflows using Jira.
- Create and maintain artifacts in Figma and FigJam to communicate findings and proposed changes.
- Evangelize research outcomes to stakeholders and iterate studies based on feedback.
- Manage remote user research logistics and participant engagements.
• Demonstrated experience evaluating products and design concepts using methods such as Usability Testing, SUS, Preference Testing, Surveys, First Click Testing, Card Sorting, Questionnaires, Heuristics.
• Experience with User Testing platform for both unmoderated and moderated studies
• Experienced planning, moderating, synthesizes data into actionable insights, reporting findings, and evangelizes research insights.
• Enjoys great research method debates and thrives on iterating based on feedback.
• Naturally curious with demonstrated excellence in critical thinking and tackling complex situations and problems.
• Excellence in written and verbal communication skills, including user, product team and stakeholder interactions and presentations.
• Experience with Agile processes and tools including refinement, estimation (Jira)
• Experience working with enterprise software in a fast-paced product team.
Nice to Have- Experience with Qualtrics
- Experience with Advanced Quantitative Methods (Kano Study, MaxDiff, etc)
