The role involves engaging with customers, addressing inquiries, analyzing feedback, and collaborating with departments to enhance product offerings while providing effective communication and solutions.
About the Role:
Note: This is an onsite position at our office in H12, Islamabad, for residents of Pakistan. Candidates residing outside of Pakistan may be considered for remote work opportunities.
Vyro is seeking an Customer Support professional to proactively engage with customers, address inquiries, and analyze feedback to enhance product offerings. This role involves effective communication, problem-solving, cross-functional collaboration, and a customer-centric mindset. Fresh graduates are welcome to apply.
What You'll Do:
- Identify and Understand Customer Needs: Proactively engage with customers to identify their needs, concerns, and expectations. Take initiative to maintain positive customer experiences.
- Effective Communication: Respond to customer inquiries, concerns, and feedback through various communication channels, including email, social media, and chat applications. Provide timely and effective solutions to address customer issues and inquiries.
- Product Feedback Analysis: Gather, analyze, and interpret customer feedback on our product ranges and new releases. Use this feedback to identify areas for improvement and provide insights to the product development team.
- Report Preparation: Prepare regular reports summarizing customer feedback, trends, and areas for improvement. Present these reports to the relevant teams within the company to drive positive changes.
- Proactive Problem Solving: Take the initiative to resolve customer issues and challenges. Collaborate with different departments to find solutions that enhance customer satisfaction.
- Customer Education: Educate customers on product features, benefits, and best practices, ensuring they maximize their product experience.
- Quality Assurance: Monitor and maintain high-quality interactions with customers, maintaining a friendly and professional tone at all times.
- Team Collaboration: Collaborate with other departments, such as sales and product development, to share insights gained from customer interactions and improve products and services.
- Continuous Learning: Stay updated with product knowledge and industry trends to provide accurate and relevant information to customers.
What We're Looking For
- Atleast 1yr of experience in this or relevent position
- Hands-on experience with tools like Photoshop, Canva, is a key requirement.
- Bachelor's degree in Computer Science or relevant fields.
- Strong written and verbal communication skills.
- Customer-centric mindset with a genuine desire to help customers.
- Excellent problem-solving skills and the ability to think on your feet.
- Proficiency in using various communication tools and software.
- Strong organisational and time-management skills.
This will be rotational shift with following work timings: - 6:00 AM – 3:00 PM (PKT)
- 2:00 PM – 11:00 PM (PKT)
- 10:00 PM – 7:00 AM (PKT)
Note: This is an onsite position at our office in H12, Islamabad, for residents of Pakistan. Candidates residing outside of Pakistan may be considered for remote work opportunities.
Top Skills
Canva
Photoshop
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