Support Engineer

Capita work in partnership with Staffordshire County Council under the banner of Entrust and through this we deliver a range of support to schools and Multi Academy Trusts across the county. We are looking for someone to join the team as a Support Engineer, in this role you will cover the schools across the county to provide both scheduled and reactive IT support to both software and hardware.
We are looking for someone who ideally has some IT support experience however we would consider someone who has a great level of knowledge in this area with a customer service background instead. In return you will work within a friendly and supportive team, you will travel between schools providing extensive IT support and building a network of clients.
This is a great opportunity for someone to take the next step in their IT career and apply their skills in a hands on and pivotal role within our team

Job title:

Support Engineer

Job Description:

What you’ll be doing:

• Help to promote Entrust Education Technologies services to increase the customer base and income levels.
  Ensure the provision of high-quality technical advice and support services for all schools.
• To develop, install and support Schools’ ICT systems and network infrastructure at both server and desktop level.
• Mentor other staff and ensure they are appropriately trained to enable them to meet our service requirements.
• To resolve problems relating to networks, PC hardware and software in schools by telephone, remote support or site visit.
• Ensure effective communication with schools, including planning and preparation of newsletter articles and documents for the intranet

What we’re looking for:

• Experience of Windows server 2012/2016/2019 including using Group Policies, PowerShell and basic scripting.
• Experience of supporting Microsoft Exchange 2016/2019/2022
• Excellent knowledge and experience of supporting Microsoft Office 2016/2019/O365.
• Experience of supporting educational software.
• Experience of virtual server technologies – Microsoft Hyper-V or VMware.
• Installation, configuration and support of Apple and Android devices – iMacs, MacBook’s, iPads (including Apple Configurator).
• Good knowledge of network troubleshooting – Both LAN and Wireless networks.
• Full driving licence and use of a car.

About Entrust

Entrust is a joint venture company between Capita and Staffordshire County Council and has supported educational establishments across England to improve outcomes since 2013. ‘Excellence in education’ is the heart of our business. Our passion is inspiring futures and improving outcomes for children, young people and adults. We work in partnership with schools, academy trusts and Local Authorities to provide specialist expertise, ensuring every child and young person;

• receives a good education;
• is in a safe and healthy environment;
• and is given expert guidance to realise their full potential.

We also work with clients across a range of other sectors including central
government, health, and the private sector. Our achievements are underpinned by our vision ‘to inspire futures’ by being Open, Ingenious, Collaborative and Effective. By building on our reputation for excellence and delivering what we promise, we want to help make every school in England a good school, ensuring every child and young person gets the education they deserve.

What’s in it for you?

• A salary of £25,500
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [email protected] or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

Stafford

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent