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As a Tier 1 Technical Support Engineer at Securly, you will provide first-line customer support for technical issues related to K-12 educational products. Your role involves managing inbound inquiries, troubleshooting technical problems, and escalating unresolved issues, while maintaining high customer satisfaction.

As a Tier 1 Technical Support Engineer, you will provide exceptional customer service and technical assistance to K-12 school districts. Responsibilities include managing calls, voicemails, and tickets, troubleshooting technical issues, escalating unresolved problems, and contributing to documentation efforts.

As a Tier 1 Technical Support Engineer, you will provide exceptional customer service and technical assistance to K-12 school districts, manage inbound support requests, and deliver troubleshooting solutions. Responsibilities also include escalating issues when necessary and maintaining effective communication throughout the support process.

As a Tier 1 Technical Support Engineer, you will provide first-line customer support for Securly’s services, managing inquiries via phone, chat, and email. You'll troubleshoot technical issues, document ticket status, and escalate complex problems to higher tiers effectively, all while ensuring high customer satisfaction.

Securly invites individuals to express their interest in possible future roles within the company. They emphasize creating a unique space for various skills and offer a dynamic work environment, focusing on collaboration and growth opportunities. Applications lead to potential future job alignments across departments.