Account Manager (E-commerce)
Function: Performance Creative | Account Management | UGC & Launch Execution
Reports to: Senior Account Manager
Location: Hybrid - The Roundhouse, Camden
Compensation: £42,000 – £50,000
The Soar Group is one of the UK’s fastest-growing performance agency groups, home to three specialist agencies. On the inside, we work as one:
- Hambi Media: Performance creative agency for Meta, delivering High Production, UGC, and Static ads. The UK’s largest performance creative division in the UK.
- For You Advertising: The UK’s #1 independent TikTok agency, specialising in TikTok paid media, TikTok Shop, and creator-led content at scale.
- Soar With Us: Paid social and paid search, managing media buying and growth strategy across the group’s client portfolio.
Together, the group manages over £100M in ad spend, works with category-leading D2C brands, and operates the UK’s largest Creative Strategy department with design, production, strategy, and UGC all under one roof.
- Nominated for Meta’s Creative Diversity Award 2025, the only independent agency recognised.
- Highest independent agency spend on Meta in 2025.
- Official TikTok Agency Partner, Creative Partner, and one of the only TikTok Shop Partners across UK and US.
- Two production studios (London and Manchester)
- Creators of D2C Diaries, one of the UK’s leading eCommerce podcasts.
About the role:
We’re looking for an Account Manager who is commercially sharp, strategically minded, and builds strong, trusted relationships with clients and stakeholders. Someone who enjoys fast-paced environments and takes pride in driving real outcomes for clients.
You'll manage up to 5 accounts, acting as the day-to-day client lead across performance creative. You'll work closely with Strategists, Media Buyers, Creatives and UGC teams to deliver high-performing creative campaigns and keep clients confident at every stage.
This role is ideal for someone who wants to grow into a Senior Account Manager - learning how high-performance teams operate while developing the commercial confidence and decision-making maturity to lead accounts at a higher level.
RequirementsWhat You’ll Be Responsible For
- Own day-to-day client communication across assigned accounts
- Lead client calls, updates, and check-ins with confidence and commercial context
- Translate client goals into clear briefs, timelines, and action plans - with an eye on feasibility and margin
- Act as the alignment point between client expectations and campaign delivery
- Coordinate internal teams (strategy, creative, production, UGC) - driving accountability, not just chasing progress
- Manage quality control across all deliverables
- Provide clients with a clear, confident narrative around performance and commercials
- Sign off on strategy before it reaches the client, ensuring commercial and delivery feasibility is validated
- Flag risks early with a recommended course of action or solution
- Protect account health - balancing client satisfaction, retention, and agency profitability
- 2+ years' experience in account management, client services or project coordination (agency preferred)
- Exposure to UGC, social-first creative or performance marketing
- Strong communication skills — clear, calm, and confident with clients and internally
- Commercial awareness — you understand that great outcomes need to be profitable ones
- Organised and process-driven, comfortable managing multiple accounts without losing grip on the details
- Curiosity and eagerness to learn how performance creative drives growth
- Familiarity with Meta & TikTok ecosystems (conceptually, not buying)
- A proactive, decision-led mindset — you move with intent, not just instruction
- Outcome-led - you focus on results and see delivery through with purpose
- Commercially aware - you understand the agency dynamic as well as the client’s needs
- Alignment-driven - you bring teams and priorities together to keep things moving
- Launch-minded - you’re comfortable with pace, pressure, and key delivery moments
- Client-first - you build trust through clarity, honesty and follow-through
- Process-oriented - you create structure and keep things running smoothly
- Coachable and ambitious - you’re keen to grow into a role where you make decisions, not just support them
Benefits
- Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.
- Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals.
- Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency.
- Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.
- Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs.
- Dynamic Culture: A fun, happiness-driven environment with regular team-building activities and a beautiful Central London office.
