Account Manager - North East & Yorkshire

Key Responsibilities

• Manage a volume of customer accounts – typically 1000 academy/LA schools; develop positive working relationships with all customer touch points and elevate our relationship impact across the SLT of customer organisations
• Drive customer retention, contract renewals, upsells and satisfaction
• Robust and thorough territory and activity planning
• Work closely with In-life management support teams, Marketing and others on day-to-day activity including driving user excellence in the customer base, campaign definition and set-up, troubleshooting and growth
• Work closely with In-life management support teams, Helpdesk and Product development teams to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed
• Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout campaigns
• Leverage technical tools and quantitative data to manage sales campaigns to success, high customer satisfaction and renewal
• Prepare sales campaign insights reporting, including analysis and research
• Accurately maintain and develop a pipeline of revenue opportunities and accurately forecast sale conversion according to, and in line with, commercial objectives
• Work closely with Finance on billing and invoicing queries
• Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues
• Adhere to established processes and workflows as directed
• Provide input on new processes and workflows as requested
• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight

Skills, Knowledge and Expertise

• Experience in Commercial Account Management/Business Development with EdTech experience being an advantage
• Experience in selling and territory management
• Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
• Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
• A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables
• Business acumen, sound decision making, analytical and organizational skills in a fast paced environment; a consultative approach to managing complex client relationships
• Clear understanding of effective sales methodologies with a demonstrable ability to plan, articulate and execute sales engagements through all phases
• Project and program management awareness; knowledge of key concepts including phases, plans, deliverables, scope and tasks
• Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
• Passion about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned customer base
• Strong analytical skills
• Working knowledge and experience with contracts and contract negotiations
• Demonstrated ability to work independently and remain motivated

About
At ParentPay Group, we believe that when schools run well, students thrive. That’s why we’ve spent decades building the operating system that supports well‑run schools – a seamless layer of tools, insights, and support that makes school life simpler for teachers, leaders, caterers, parents, and students alike.From cashless payments and parent engagement to catering management, library systems, and MIS platforms, we connect the everyday parts of education through simple, secure, and connected tools. What began as a way to make school payments easier has grown into Europe’s leading EdTech group – trusted by over 20,000 schools and 9 million users across the UK and Europe.Every day, our platforms process millions of payments, messages, and data points, quietly working in the background so schools can shine out front. Together, we’re helping schools save time, cut costs, and create more time for learning.ParentPay Group is more than a collection of brands. We are a group of people dedicated to supporting well‑run schools and giving time back to teachers, parents, caterers, admin staff – and most importantly, to students.