Date Posted:
2025-11-28Country:
GreeceLocation:
AthensRole Overview
The Account Manager is responsible for managing and developing service accounts by building strong customer relationships and delivering proactive and reactive support. The role focuses on enhancing customer value, reducing cancellations, and driving growth in service sales across all business lines (O, T, MOD/BEX R). Additionally, the Account Manager collaborates closely with MOD/BEX R Sales Representatives to accelerate lead generation and identify cross-selling opportunities, ensuring sustainable business development and customer satisfaction.
Key Responsibilities
Build and maintain long-term customer relationships, ensuring trust and satisfaction.
Protect and grow the portfolio by reducing cancellations and minimizing renegotiation impact.
Leverage deep knowledge of Otis Service Business to collaborate with branch teams and deliver optimal solutions that maximize customer value.
Drive service sales growth across all business lines (O, T, MOD/BEX R) by identifying opportunities and creating customer needs.
Promote Otis One solutions, generating incremental subscriptions and enhancing digital engagement.
Understand maintenance services, strategies, and procedures, including contracts, competitive advantages, CRM tools, RTV processes, and market dynamics.
Manage annual price increase processes effectively and transparently.
Make independent decisions and close deals in compliance with company policies.
Act as a role model for Otis Absolutes, demonstrating integrity and commitment in all actions and fostering a positive team environment.
Collaborate cross-functionally to ensure seamless execution and customer satisfaction.
Qualifications & Skills
Bachelor’s degree in Business, Engineering, or a related field.
Fluency in Greek and English (additional languages are a plus).
Proven commercial and negotiation expertise, with the ability to close deals effectively.
Previous experience in an international or matrix organization is highly desirable.
Analytical thinking, able to interpret data and identify growth opportunities.
Ability to manage complex accounts, including contract renewals, pricing strategies, and upselling opportunities.
Customer-centric approach, ensuring exceptional service and satisfaction.
Strong interpersonal and communication skills to build trust and maintain long-term customer relationships.
Results-oriented mindset, consistently focused on achieving and exceeding business objectives.
Team player, capable of collaborating across functions to deliver seamless customer solutions.
Proficiency in CRM systems and MS Office tools, with strong organizational and planning skills.
What We Offer
A long-term employment opportunity with the global leader in elevator and escalator solutions.
Competitive compensation aligned with local market standards.
Comprehensive training in technical knowledge, sales processes, and soft skills.
A collaborative and supportive work environment with access to experienced mentors.
Flexible working hours and remote work options to support work-life integration.
Ready to elevate your career? Apply today and help us build what’s next.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].
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