Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 12 offices worldwide. At Nayax, you’ll be part of a diverse and innovative community where your work makes a real impact and helps shape the future of payments.
We are looking for a proactive and customer-focused Account Manager to manage and grow a portfolio of customer accounts. This role is responsible for building strong relationships with clients, ensuring high levels of customer satisfaction, and identifying opportunities to expand revenue within existing accounts.
The ideal candidate will act as the primary point of contact for customers, ensuring their needs are met, and opportunities for growth are identified and developed.
Key Responsibilities
Account Management
- Build and maintain strong, long-term relationships with key stakeholders within customer organisations.
- Develop a deep understanding of each customer's business, objectives, and challenges.
- Monitor account performance and proactively address risks or opportunities.
- Maintain high levels of customer satisfaction and retention.
Revenue Growth
- Identify and develop cross-sell and upsell opportunities within existing accounts.
- Build and maintain a revenue opportunity pipeline across the account portfolio.
- Work towards revenue growth targets by expanding product/service adoption.
Strategic Account Development
- Conduct regular account reviews with customers to ensure value delivery.
- Develop account plans focused on growth, retention, and customer success.
- Collaborate with internal teams (sales, product, support, operations) to deliver the best outcomes for customers.
Reporting & Forecasting
- Track account performance, opportunities, and revenue forecasts.
- Maintain accurate records of customer interactions, opportunities, and account activity.
Skills & Experience
- 2-4 years of experience in account management, customer success, or client relationship management.
- Strong relationship-building and communication skills.
- Commercially minded with the ability to identify growth opportunities.
- Strong problem-solving skills and ability to resolve customer issues efficiently.
- Ability to understand complex customer businesses and translate needs into solutions.
- Experience managing multiple accounts simultaneously.
- CRM experience preferred.
Personal Attributes
- Customer-centric mindset.
- Proactive and solution-oriented.
- Strong organisational and time-management skills.
- Collaborative and able to work cross-functionally.
- Results-driven with a focus on revenue growth.
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