Location: Bristol, Barcelona, Warsaw, Poland, Croydon (Hybrid)
In this position, you’ll be based in the Bristol/Barcelona/ Spain/ Warsaw/ Poland/Croydon office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
If you’re looking for a role where you’ll have the opportunity to build and maintain key account relationships on a global scale coupled, with an excellent opportunity for future personal development, then this could be the position for you…
Would you strive in an exciting account management environment whilst playing a vital role in the operating structure for our Computershare Plan Managers business?
A role you will love
In this role you will be responsible for effectively building and maintaining key relationships across a client portfolio and to lead and take operational ownership of client relationships, working with our stakeholders to build on these relationships and enhance the reputation of Computershare.
Key Responsibilities
We are looking for a candidate who will;
Own and manage day‑to‑day client relationships, acting as the primary point of contact for clients and key stakeholders, ensuring effective plan administration, service delivery, and ongoing operational support.
Oversee client service delivery and performance, including prioritisation of requests, monitoring service levels and client satisfaction, ensuring quality and completeness of requests, and providing regular client status reporting.
Act as the subject matter expert (SME) across client plans, products, systems, and processes, analysing client requirements and partnering with internal and external stakeholders to design and implement effective system configurations and operational solutions.
Lead issue resolution and escalation management, serving as the first point of escalation for client and internal stakeholders, proactively managing risks, coordinating mitigation actions, and ensuring timely communication with senior stakeholders.
Partner with Relationship Management and Senior Account Managers to support key accounts, influence strategic and commercial decisions, identify efficiencies and value‑added service opportunities, and drive continuous operational improvement across the client portfolio.
What will you bring to the role?
To be successful in this role, we are ideally seeking candidates with experience in operational Account Management, or a role requiring similar competencies. You will be a strong communicator with a proactive, client‑focused mindset, and either have experience in, or a genuine interest in, developing expertise within the share plans industry. This role offers an excellent opportunity to build a long‑term career within Financial Services.
Additional Requirements:
- Experience of account management or transferable skillset
- Technical minded and solution oriented
- Excellent communication, and Stakeholder management skills
- Previous experience in customer service in the financial services industry
- Ability to build detailed understanding of assigned clients
- Ability to develop technical skills (SQL, html, high-level understanding of databases)
Multilingual (Desirable)
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle
Health and wellbeing rewards that can be tailored to support you and your family
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub
