Administrative Business Partner

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

We are looking for a highly strategic and operational Administrative Business Partner to support members of our Senior Leadership Team while also leading office operations and workplace experience initiatives for our European hub offices.

This is not a traditional administrative role. You will serve as a trusted partner to leadership while owning the day-to-day operational excellence and cultural experience of our office environment. You thrive in high-growth environments, anticipate needs before they arise, and build scalable systems that enable both executives and teams to do their best work.

You are exceptionally detail-oriented, highly organised, proactive without being asked, and operate with discretion and sound judgment.

What You’ll Own

🎯 Executive Partnership & Strategic Support

• Serve as a strategic partner to members of the Senior Leadership Team

• Own complex calendar management, ensuring clear context and optimal use of executive time

• Provide proactive support to keep leaders aligned on priorities, deadlines, and key deliverables

• Act as a point of contact between executives, employees, clients, and external partners

• Coordinate domestic and international travel arrangements

• Manage and submit expense reports

• Draft, edit, and finalise internal and external communications (memos, emails, presentations, reports)

• Coordinate leadership meetings, team off-sites, and strategic planning sessions

• Handle highly sensitive and confidential information with discretion
  

🏢 Office Operations & Workplace Leadership

• Own end-to-end operations of the office, ensuring seamless daily functionality and an exceptional employee experience

• Serve as the operational lead for the office hub, creating a welcoming, high-energy, professional environment

• Identify operational gaps and implement scalable solutions before issues arise

• Lead vendor sourcing, negotiation, and management (facilities, cleaning, catering, maintenance, security, etc.)

• Partner with building management to resolve facilities issues and ensure business continuity

• Manage office budgets, forecasting, and end-of-month financial tracking

• Develop and maintain operational playbooks and scalable processes

• Drive workplace analytics and reporting to inform space planning and expansion decisions
  

🌍 Growth, Expansion & Cross-Functional Enablement

• Support the global Workplace team on logistics for office build-outs, expansions, and relocations in Europe

• Drive project management across cross-functional stakeholders (IT, Security, People, Finance, Legal)

• Establish documentation, infrastructure, and standards that scale with company growth

• Partner cross-functionally to ensure smooth onboarding and operational readiness for new hires

• Partner with our international onboarding team on first-day logistics and creating high-impact onboarding experiences
  

🤝 Culture, Community & Employee Experience

• Design and continuously improve in-office experience strategies that encourage collaboration and community

• Own logistics and execution for team events, co-working days, leadership visits, and company-wide gatherings

• Anticipate employee needs and implement thoughtful enhancements to the workplace

• Foster a culture of transparency, professionalism, and positive energy across the office
  

We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our London, UK hub. Given the hands-on nature of the role, in-person presence is important to support office operations, team co-working, and the coordination of on-site events.

People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.

• 3+ years of proven experience as an Executive Assistant, Personal Assistant or similar role in a high-growth environment

• Excellent Google Suite and Slack knowledge

• Adaptable and flexible. You are an expert at navigating change and ambiguity. You thrive in ambiguity and enjoy creating structure in fast-moving environments

• Outstanding organisational and time management skills

• Works collaboratively with peers

• Excellent verbal and written communication skills

• Discretion and confidentiality

• Ability to prioritise and handle multiple tasks at once

Bonus signals we look for:

• You've questioned an existing approach and built something better rather than copying what was done before.

• You've owned outcomes end-to-end, not just tasks within a narrow scope.

• You've stepped outside your job description to solve a problem because it needed to get done.

• You use Whatnot as a buyer or seller and can speak to the product with real context.

What You'll Get at Whatnot

• Compressed career growth. Short feedback loops, real ownership, and problems no one has solved before mean you learn faster. People regularly say one year here equals three elsewhere, and high performers take on more responsibility quickly.

• Category-defining work. Live commerce at this scale has never been done in the West. Your work shapes how an entirely new industry develops.

• Exceptional colleagues. We're deliberate about talent density. Your coworkers will challenge your thinking, raise your standards, and make you better.

• Real ownership. You make decisions, ship, and own the outcomes. There's a vast landscape of problems left to solve, and your work visibly shapes what this becomes.

• Tangible impact. The sellers on Whatnot are building real businesses — hiring employees, supporting families. When we grow, they grow.

• AI-forward tools and workflows. We invest in modern AI tools, expect them to be part of daily work, and the fluency you build here compounds into a lasting career advantage.

• A team that actually likes working together. The work is challenging, but the people are great and wins get celebrated.

• Generous Holiday and Time off Policy

• Health Insurance options including Medical, Dental, Vision

• Work From Home Support

  • Home office setup allowance

  • Monthly allowance for cell phone and internet

• Care benefits

  • Monthly allowance for wellness

  • Annual allowance towards Childcare

  • Lifetime benefit for family planning, such as adoption or fertility expenses

• Retirement; Pension plans internationally

• Monthly allowance to dogfood the app

  • All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).

• Parental Leave

  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.