It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
As a member of our Solution Consulting team, you will have a major impact on our future success by supporting Solution Sales with a strong focus on the Telecommunications industry. You will help drive revenue by bringing deep industry expertise, guiding customers through complex transformation initiatives, and positioning ServiceNow solutions in alignment with telecom-specific operational and business needs. This is a hands-on technical consulting role for someone who can go wide and deep on solution delivery and solution positioning during sales cycles, while acting as a trusted advisor to customers, Sales, Product Management, and executive stakeholders. In line with the Advisory Solution
Consultant profile at ServiceNow, this role requires significant depth in a specific functional and industry area, the ability to mentor others, and the capability to help shape account strategy in the assigned vertical
What you get to do in this role:
- Support product sales as a technical and domain expert within a client facing sales team, with particular emphasis on telecom operators and
- service providers
- Lead discovery workshops to understand customers’ business challenges, operational models, and technology landscape, and deliver compelling product demonstrations aligned to telecom use cases
- Engage with customers on industry-specific processes and systems, including service operations, network-related workflows, customer service models, order and case management, and operational efficiency initiatives across telco environments
- Answer product feature and technical questions from customers, partners, and ServiceNow colleagues, connecting platform capabilities to telecom operating realities
- Work closely with Sales to develop account strategies and advance opportunities in the telecommunications vertical, consistent with the expectations for advanced and senior Advisory Solution Consulting roles.
- Provide feedback to Product Management on enhancements that can better address telecom customer needs and create differentiated value
- Share best practices, reusable assets, and industry knowledge with other Solution Consultants, while mentoring team members in the telecom domain, which aligns with the internal expectations for Advisory-level Solution Consultants.
- Stay current on market trends, competitive positioning, and the evolving
- telecommunications landscape
- Support marketing events, executive briefings, industry conferences, user groups, and trade shows focused on telecommunications and digital service provider
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or the telecommunications industry
- 7+ years of pre-sales solution consulting or sales engineering experience • Strong experience in the telecommunications industry, with a solid understanding of telco operations, business processes, and supporting systems
- Experience working with or selling into major telecommunications providers; prior experience with companies such as Telefónica, Vodafone, Orange, or similar operators is highly valued
- Proficiency with the ServiceNow product or strong technical expertise with cloud software solutions
- Experience working collaboratively with Product Management, Product Marketing, partners, and Professional Services
- Territory management skills, including pipeline building and strong partnership with Sales to drive execution excellence
- Ability to act as a trusted advisor in a complex customer environment and contribute deep expertise in a specific industry domain, consistent with the internal definition of Advisory and Sr. Advisory Solution Consulting roles
- Fluent in English and Spanish
FD21
Additional InformationWork Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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