We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together!
Who we are
We’re a passionate team, laser-focused on delivering phenomenal customer experiences at every turn. We’re dedicated to building customer loyalty through valuable tech and work hard to foster an innovative and collaborative environment balanced with personal and professional growth. We believe that happy team members create happy customers.
About the right team member
The Associate Technical Writer works with subject matter experts and cross functional teams to drive the development of content including implementation guides, training materials, and other technical documentation, ensuring consistency and standardization across all materials.
About the role
- Create and update internal and external written content that aligns with the Mindbody brand voice and tone
- Create original content as necessary
- Ensure all written content is accurate and appropriately for the audience it is serving
- Coordinate Knowledge Base information and index content appropriately
- Coordinate and train other departments and partners regarding content and features in the Mindbody Support Center
- Partner with internal stakeholders on documentation needs to ensure the internal team and Mindbody customers have self-serve tools available to meet their needs
- Develop high-quality technical written content that can be shared with our customers, and internal teams in repeatable, reusable and predictable formats
- Collaborate with the team on how we can continue to improve the self-service tools we provide our customers and team members
- All other duties as assigned
Skills & experience
- Bachelor’s degree in relevant field or 1-3 years’ experience in related position
- 1-3 years of experience writing technical publications, standard operating procedures guides and manuals
- Excellent communication skills, including active listening, public speaking, writing, and editing
- Experience in quickly reading, understanding, and documenting software and operating processes • Knowledge of database and internet-based software
- Demonstrated knowledge in Word, Excel, and Salesforce
- Self-learner and self-starter mentality
- Ability to work in an extremely agile environment
- Ability to manage time efficiently and effectively to meet deadlines
- Must be fluent in English with strong English reading and writing skills
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
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