Business Analyst

Job Purpose:

The Business Analyst is responsible for the accurate capture, analysis, and documentation of business and system requirements across a range of general business, print/manufacturing, and IT solutions. The role collaborates closely with business and technical stakeholders to translate organisational needs into clear, actionable requirements — ensuring that proposed solutions align with strategic objectives and deliver measurable, sustainable value.

We offer hybrid working (typically 2-3 days in the Radstock office) but during your initial training period you will be required to work in the office on a full-time basis. There will also be a requirement to attend other CFH sites and client sites on occasion.

Objectives of this Role:

·        Elicit, analyse, define, and document business, functional, and non-functional requirements for new and existing systems.

·        Translate business needs into clear, structured documentation relevant to current or proposed solutions.

·        Maintain full traceability of requirements throughout the entire project lifecycle.

·        Author Agile user stories, epics, and acceptance criteria to support iterative delivery.

·        Produce formal Business Requirements Documents and Functional Specifications for Waterfall or hybrid projects.

·        Analyse existing business processes and assess the impact of proposed changes on systems, customers, and operations.

·        Identify opportunities for process and system improvement through analysis of current systems, emerging business needs, and market developments.

·        Act as the primary liaison between business stakeholders, project managers, and technical teams to ensure shared understanding of scope, priorities, and constraints.

·        Support solution design by validating requirements against proposed technical approaches.

·        Assist in defining scope, assumptions, constraints, and dependencies for project initiatives.

·        Support testing and acceptance activities to ensure delivered solutions meet agreed requirements.

·        Ensure all Business Analysis activities align with internal governance, quality standards, and project methodologies.

Responsibilities:

·        Contribute to the generation and maintenance of software product backlogs for existing products and systems.

·        Provide analytical support for new business initiatives, feasibility assessments, and change requests.

·        Author business requirements documents, functional specifications, and approach documents for Waterfall and hybrid projects.

·        Support project planning activities by helping to define scope, assumptions, dependencies, and risks.

·        Manage communications with internal and external stakeholders throughout the project lifecycle.

·        Prepare and deliver presentations, workshops, and walkthroughs for stakeholders at key project stages.

·        Collaborate with business users, technical teams, and third parties to facilitate effective requirements-gathering sessions.

·        Collaborate on and drive the creation of prototypes as part of the requirements capture process.

·        Author training guides and supporting materials for new or updated systems when required.

·        Be proactive in the appropriate use of AI tools to support delivery efficiency.

·        Proactively suggest improvements to processes and ways of working for the benefit of the business.

Critical Competencies:

·        Hybrid requirements elicitation and documentation (Agile & Waterfall)

·        Stakeholder management across technical and non-technical audiences

·        Business process analysis and improvement

·        Change impact assessment

·        Traceability management

·        Analytical thinking

·        Problem solving

·        Communication and facilitation

·        Presentation skills

Skills and Experience Required:

·        Excellent analytical, technical, and quantitative problem-solving skills.

·        Proficient in modelling and evaluating current-state and future-state ("as-is" / "to-be") business processes.

·        Proficient in Microsoft Office and process mapping tools such as Visio.

·        Strong understanding of the software delivery lifecycle and project management methodologies.

·        Outstanding attention to detail with the ability to manage multiple concurrent assignments.

·        Excellent verbal and written communication skills, with the ability to engage effectively at all levels of the organisation.

·        Proven ability to work independently, manage competing priorities, and meet deadlines.