CASS Oversight Analyst - 12mth FTC

At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role.

The Role: CASS Oversight Analyst - 12 month Fixed Term Contract

This experienced colleague-level role sits within the Regulatory Oversight pillar and provides day-to-day evidence-based oversight and challenge of BPO-delivered CASS activities and related controls, and support for the Regulatory lead on other regulations.

To support independent oversight of outsourced CASS activities, ensuring reconciliations, controls and governance outputs are accurate, complete and evidenced, and that issues are escalated and remediated.

Key Work Level Accountabilities:              

• Support oversight of CASS operational, reporting and control activities performed by the BPO provider
• Ensure outsourced outputs are accurate, complete and compliant with internal standards and regulatory expectations
• Maintain robust evidence of oversight and control validation for audit and regulatory purposes
• Support SMF16/24 accountabilities by providing evidence of effective oversight, risk management and control assurance
• Identify, escalate and support resolution of risks, issues and control weaknesses

Key Responsibilities for this role:

Operational oversight & exception challenge

• Review and challenge reconciliation outputs and exception management
• Oversee mandate controls and relevant client asset processes
• Review safeguarding of physical assets and associated evidence

Reporting, governance & audit readiness

• Support regulatory reporting inputs and attestations within the CASS framework (as directed)
• Prepare MI and evidence packs for governance forums and audits
• Track actions, issues and remediation to completion

Risk, breach & complaint inputs

• Support oversight of CASS breaches and incidents; maintain logs and evidence
• Support oversight of CASS-related complaints inputs and escalation routes
• Support root cause analysis and remediation tracking

Customer, conduct & Consumer Duty expectations

• Consider customer impact when reviewing controls and BPO outputs; escalate risks to customer outcomes or regulatory compliance
• Support delivery of good customer outcomes by identifying control weaknesses early

SMCR / accountability expectations

• Supports SMF16/24 accountabilities through evidenced oversight and timely escalation.

Evidence & assurance expectations

• Maintain documented reviews, challenge logs and approvals with a clear audit trail
• Maintain evidence packs for key controls (exceptions, remediation, governance outputs)
• Support periodic control testing/assurance activities as required

Key Knowledge, Skills & Experience:

Knowledge of CASS/client assets environment, reconciliations and control frameworks. Strong analytical skills, attention to detail, and confidence in challenging third‑party outputs. Experience in operations, controls, risk or oversight within financial services is desirable.

What we offer:

We’re dedicated to supporting your wellbeing and helping you thrive, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, and financially plan for the future. Our UK benefits include:

• A valuable pension scheme of up to 18% (13% made up of employer contributions and 5% employee contributions).
• Access to our Share Save and Share Incentive Plan, alongside financial wellbeing and support services to help give you real confidence to put your money to work.
• Enjoy 38 days annual leave (including bank holidays), with the opportunity to purchase up to five extra days. Our Time Off When You Need It policy gives you the flexibility - to balance work and personal commitments.
• Our market-leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - because supporting families is an important part of our inclusive culture.
• Health & Protection cover includes Private Healthcare, Critical Illness cover and Life Assurance for you, with additional family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G

At M&G we strive to have a diverse workforce and an inclusive culture, underpinned by our policies and employee-led networks that offer networking, support and development opportunities for the diverse communities our colleagues represent. We welcome applications from people of all backgrounds – across gender, ethnicity, age, disability, sexual orientation and more – including neurodivergent individuals, career returners and those with military service experience.

M&G is proud to be Level 3: Disability Confident Leader under the UK Government Disability Confident employer scheme, and we welcome applications from candidates with disabilities and long-term health conditions. If you would like to participate in the initiative, you will have the opportunity to indicate this on your application.

We are committed to providing an inclusive recruitment process. All candidates have the opportunity to request reasonable adjustments when applying. If you need any additional support at any stage, please contact us at: [email protected]