Job Description
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead at JPMorgan Chase within our Production Management team, you will be responsible for showcasing technical and operational expertise to JPMorgan's Derivatives businesses. You will play a leadership role in ensuring excellent delivery of our products while maintaining operational stability, availability, and performance of our production services. Conscientious and committed delivery to our clients and critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities
- Serve as a senior team member collaborating across various technology and business functions to ensure comprehensive application or infrastructure service delivery, supporting the firm's successful business operations.
- Execute policies and procedures that ensure operational stability and availability.
- Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools.
- Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration.
- Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
- Provide daily technical expertise and operational support to ensure maximum production stability for Front Office and Middle Office applications.
- Support applications throughout the entire trade lifecycle, including algorithmic trading, trade execution and booking, market data, and risk management.
- Build collaborative relationships with other members of the Production Management team across different regions and within the organization as needed.
Required qualifications, capabilities, and skills
- Experience troubleshooting, resolving, and maintaining information technology services.
- Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud.
- Proficient in observability and monitoring tools such as Geneos, Graphana and Dynatrace.
- Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
- Familiarity with equities and derivatives products and its related lifecycle and booking process and high level impact to Risk and Pnl.
- Experience in supporting sales and trading, as well as risk and trade management platforms.
- Proficient in SQL and stored procedures, with experience in Sybase and Oracle databases.
- Knowledgeable in UNIX, with a preference for Linux experience, and capable of troubleshooting performance and business-as-usual (BAU) issues.
- Understanding of the FIX protocol and ability to trace orders across components.
Preferred qualifications, capabilities, and skills
- Experience with Scripting or development experience in Perl, Python, or Bash.
- Experience with Software and business systems design, analysis, development, and support.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
