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Company:MercerDescription:Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [email protected].Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
We are seeking a talented individual to join our Consulting Delivery team in Bristol OR Birmingham at MercerMarsh Benefits. This is a hybrid role that has a requirement of working at least three days a week in the office.
The role: Claims Analyst / Administrator
A challenging and rewarding role, with varied responsibilities. Focusing on providing a first-class service to beneficiaries and clients, who are going through a bereavement and supporting with the claims processing within a master trust setting.
You’ll be responsible for ensuring the on boarding of clients, to the master trust. This must be processed in a timely manner, always providing first rate customer service to both our clients and consultants.
The key part of this role is to gather information about the potential beneficiary to provide to the trustees to make the final decision on where the death benefits should be paid. This information will be provided through written and verbal communication and full training will be provided on how to handle difficult conversations and have empathy towards the bereaved.
We will count on you to:
- Communicate effectively with clients, colleagues, trustees and providers, including drafting professional correspondence.
- Adhere to MercerMarsh Benefits processes and maintain accurate records in our systems to meet set targets.
- Take ownership of your tasks and proactively manage your workload to ensure timely delivery.
- Partner with internal and external stakeholders to provide the best service for our clients.
- Handle client and member queries (both verbal and written) in line with service level agreements, ensuring quality through a right-first-time approach.
What you need to have:
- Knowledge and experience of master trusts/corporate trusts.
- Proven track record of delivering first-rate customer service.
- Understanding of group risk/trust benefits.
- Strong organizational skills with the ability to manage a diverse portfolio of clients and stakeholders.
- Excellent verbal communication skills, with experience in call handling.
What makes you stand out:
- Ability to work within an established, high-performing team.
- Great timekeeping skills and a strong work ethic.
- Commitment to continuous improvement and development of technical and market knowledge.
- Experience in managing client relationships to support retention and growth.
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
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