About this role
The Classroom Trainer is responsible for delivering engaging and effective training sessions to employees and clients/partners. This role focuses on preparing participants to confidently use Aladdin products through structured classroom and virtual learning experiences. The trainer ensures that training materials are up to date and aligned with organizational standards while applying best practices in adult learning.
Accountable for designing and delivering (virtual) classroom trainings using adult learning principles and best professional practices, based on standard out-of-the-box software configuration. Accountable for the quality of training content. Administer training sessions efficiently to ensure an optimal learner experience. Own the feedback loop and engage closely through the product development lifecycle to continuously enhance the learning curriculum.
About the role
Training Design: Create and maintain training documentation, user guides, and exercises for classroom sessions, ensuring all content adheres to best practices for using the standard software configuration.
Training Delivery: Conduct (virtual) classroom sessions on company products and processes, applying effective teaching methodologies. Ensure sessions are engaging and interactive.
Session Administration & Training Calendar: Take all necessary steps before and after the session to plan, organize, invite, and communicate with learners. Make sure the technology requirements are met before each session. Keep the training calendar adjusted to the trainers’ availability and international calendars.
Content Maintenance: Collaborate with subject matter experts to gather and/or update training content. Ensure alignment with the product roadmaps, relevance to the audience, and clear learning objectives.
Tracking: Keep a track record of the classroom training attendees.
Clients/partners learning operations: Manage training requests from BLK clients and partners to enable their successful onboarding on the Academy and/or their classroom training. Maintain the track record and collaborate with internal teams to ensure that the legislative and financial aspects of clients' and partners' training are managed in accordance with BLK standards.
Key Deliverables:
- High-quality training sessions delivered according to the training calendar
- Accurate training calendar
- Accurate training catalogue
- Accurate training materials
- Content updated based on the feedback analysis and product enhancements
- Proper clients and partners training tracking
Key Interfaces
- Internal: subject matter experts, delivery and execution leads, deal desk, billing team, legal team, relationship managers, SL3
- External: trainees from BLK client/partner companies, technology vendors
About you
- Ability to design and deliver training content independently.
- Strong understanding of training methodology and adult learning principles.
- Solid LMS administration skills.
- Good knowledge of MS Excel.
- Dedication to continuous professional improvement and curiosity in exploring new training methodologies and frameworks.
- Attention to detail and a structured approach to the formal and/or legal documentation.
- Experience in collaborating with global colleagues and sensitivity to the cultural differences and time zones.
- Desirable: Understanding of the fintech industry.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
