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Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.
Join us as Commercial Project Manager, you would be responsible for the end-to-end planning, coordination and delivery of customer-facing and internal commercial projects across Covetrus’ UK and Ireland businesses, spanning Distribution, Veterinary Instrumentation, Technology Solutions and PBG. This role provides the project discipline needed to translate commercial strategy into executed outcomes – from new customer onboarding and contract implementation through to cross-business bundling initiatives, system rollouts and process change.
The role also leads delivery of IT driven initiatives with commercial impact, partnering closely with the IT department to sequence delivery against technical capacity. Operating across multiple business units and two markets, the Commercial Project Manager acts as the connective tissue between Sales, Commercial Operations, Marketing, Technology Solutions, Supply Chain, Finance and IT, ensuring commercial commitments made to customers are delivered on time, on budget and to the standard the business has promised. This is a hands-on delivery role requiring strong stakeholder management, rigorous planning and the judgement to flag risk early.
More about the role
Commercial Project Leadership
Plan, mobilise and lead commercial and customer-facing projects across UK and Ireland, spanning distribution, veterinary instrumentation, technology and PBG initiatives.
Own project scope, timeline, budget and risk log for each initiative, escalating issues before they threaten delivery.
Translate commercial and strategic account agreements into structured implementation plans with clear milestones and ownership.
Maintain a consolidated project portfolio view across the three markets, prioritising in line with commercial impact.
IT & Technology Programme Delivery
Lead delivery of IT-driven initiatives with commercial impact, from business case through go-live.
Partner with IT leadership (Development, Business Analysis, QA) to understand technical delivery constraints, sequencing, and capacity before committing dates.
Maintain a single consolidated portfolio view spanning commercial and IT initiatives, escalating jointly to the Regional Director of Operations and Strategic Projects and IT leadership when priorities conflict.
Apply the same project governance discipline, including RAID logs, steering cadence, and status reporting, consistently across both commercial and IT-led workstreams.
Customer Onboarding & Implementation
Lead onboarding and implementation for new and expanded customer accounts, including corporate veterinary group and multi-site rollouts.
Coordinate cross-functionally to ensure pricing, product, technology and supply chain elements of an agreement are implemented as sold.
Act as the customer’s primary delivery point of contact during implementation, managing expectations and communication cadence.
Track adoption and early performance post-go-live, feeding issues back into Sales and Commercial Operations.
Cross-Functional & Cross-Business Coordination
Partner with Sales, Marketing, Technology Solutions, Commercial Operations, Finance and Supply Chain to align resources and remove delivery blockers.
Drive execution of cross-sell and bundling projects that span Distribution, Technology and Veterinary Instrumentation.
Support integration workstreams arising from new commercial agreements, business unit initiatives, or M&A activity.
Build strong working relationships with in-market teams in Ireland and Spain to ensure consistent delivery standards across geographies.
Governance, Reporting & Continuous Improvement
Establish and maintain project governance: status reporting, steering updates, RAID logs and post-implementation reviews.
Report project portfolio status, risks and outcomes to commercial leadership on a regular cadence.
Identify recurring delivery issues and drive process improvements to reduce implementation time and rework.
Champion consistent use of project management and CRM tools to improve visibility and forecasting accuracy.
This is a remote-based role with regular travel across the UK and Ireland; occasional travel to customer sites, warehouses and distribution centres.
About You
Proven experience in a project or programme management role delivering commercial or customer-facing initiatives, ideally within veterinary, healthcare, medical technology or B2B distribution environments. Demonstrated success managing cross-functional stakeholders across multiple business units and geographies, with a track record of delivering complex implementations on time and to specification.
Specialised Knowledge and Skills:
Strong project management discipline (formal certification such as PMP, Prince2 or AgilePM advantageous).
Excellent stakeholder management and cross-functional influencing skills, including with senior commercial leaders.
Comfortable operating across multiple business units, markets and cultures.
Strong organisational and risk-management skills, with the judgement to prioritise and escalate appropriately.
Proficiency with project management and CRM/BI tools; strong data literacy for tracking delivery and outcomes.
Clear written and verbal communication, able to flex between technical, commercial and customer-facing audiences.
Working knowledge of software/IT delivery methods (e.g. Agile/Scrum) alongside traditional PM discipline, sufficient to sequence and risk-assess technology-led initiatives.
Comfortable engaging technical stakeholders (Development, Business Analysis, QA) and translating technical risk into commercial terms, and vice versa.
Experience with ERP or large-scale platform implementations advantageous.
Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
