Location: Bristol (Hybrid after probation)
In this position, you’ll be based in the Bristol office for a 5 days a week and after successfully completing your probation, then have the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex
Interview Dates: W/C 23rd, 30th March, 6th & 13th April - onsite face to face - consisting of an interview, and a German language assessment
Start date: 18th May 2026 - Permanent full time 37.5 hours – shifts are between 8am - 9pm
Salary: £31644 for shift 8am-9pm + monthly performance-related bonus & salary increase after probation
We give you a world of potential
Do you speak fluent German and are you ready to use your customer service skills to coach for quality improvement and to support performance and effectiveness of colleagues? We're looking for individuals who are passionate about building relationships and helping others. Your role will be to assess and evaluate the quality of work produced across the operational business units. This includes calls, correspondence, transactions and any other interaction deemed necessary to evaluate.
Take your first step into the financial industry with us. You'll be supported in developing new skills, and your pay will increase as you progress through our career framework. If you’re looking for a workplace that provides outstanding training and development, employee benefits, and a generous share plan scheme, join our dynamic team.
A role you will love
Computershare’s Operational teams are the voice of our business for customer enquiries. The service provided is on behalf of both our internal stakeholders and corporate clients and therefore the quality we deliver is paramount. Our ability to provide a professional, accurate, timely and efficient service, without incurring financial losses, ensures that we maintain the reputation of both Computershare and our clients.
The Quality Co-Ordinator may also be expected to work collaboratively across teams within the same department, as well as our Workforce planning teams and Resolution teams, supporting continuous improvement and project related activity related to the role.
Schedule: Monday to Friday, shifts between 8am and 9pm, and some bank holidays on a rotational basis. The position is open to candidates who are within an hour's commute of Bristol, BS99 6ZZ and requires a reliable internet connection at home.
Training: Training lasts six weeks with no leave permitted during May & June. After training, you'll work full-time in the office until completing your probationary period. Once probation is completed, you can switch to a hybrid schedule, with at least three days a week in the office.
Additional benefits of working onsite: Free onsite parking or use of the discounted bus fare of just £1.50 for travel to and from the office, access to our onsite gym (& fitness classes). Access to lockers, showers, and drying rooms so we’ve got you covered whether you use the gym, cycle to work or go for a lunchtime run! You’ll also have access to our breakfast bars, with free daily cereal and fruit. We also offer free tea, coffee, herbal drinks, fresh milk & squash.
What will you do & bring to the role?
Role responsibilities and previous experience required:
- Assess the quality of a wide range of customer enquiries/updates, ensuring Customer Service Representatives provide exceptional levels of service, up to date information and deliver first point resolutions
- Maintain a comprehensive working knowledge of processes and systems across all product lines
- Evaluate, record & assess the quality and performance during each call & correspondence/transactions summarising findings; providing coaching, advice and guidance based on audit finding
- Utilise findings constructively to provide support and subject matter expertise to update processes, procedures, providing feedback to our Technical Learning & Development teams where applicable.
- Develop job aids and other tools to assist the team in improving overall quality of interactions
- Support/motivate staff to achieve demonstrably improved results, providing intervention where necessary
- Work within Data Protection guidelines to ensure customer data is protected
- Act on ad-hoc requests from Quality Manager/relevant Contact Centre Manager to ensure quality standards are met
- Working in conjunction with Team Leaders to support improvement/development plans and provide quality performance updates
This role requires you to speak fluent German & English.
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
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