The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
You’re the ideal candidate if you’re an experienced product content designer who is also a design thinker and customer champion. You can write just about anything, but you thrive in using words to solve problems and simplifying technical jargon into conversational language. You’re a holistic and strategic thinker.
Job Description:
Meet our team
At PayPal, Content Designers work side by side with UX Designers, Product Owners, and UX Researchers to create customer experiences that empower people and businesses financially around the world.
Your way to impact
Not only do you focus on details, but you can also zoom out and understand the end-to-end experience. You’re excited and self-driven to work in a fast-paced, remote, high-tech environment where you can work independently, and just as successfully in groups. You’re
tireless in challenging the status quo, you demand excellence for your customers,
and you’re fearless in presenting your brilliant content strategies to stakeholders
and leaders.
Your day-to-day
In your day-to-day role, you will
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Plan, design and write U.S. English content for merchant product experiences (across all touch points including logged in, app, navigation and UI, notifications, and email)
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Understand the audience(s) for your content and how our products help them
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Present your work and articulate your approach to teammates, product owners, and other stakeholders
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Collaborate with Design on layout, interactions, and visual tone, ensuring we create a consistent end-to-end experience
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Ensure that your content aligns with legal and compliance requirements, including preparing your work for legal submission
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Use data and research to evaluate your content’s impact, and push for continuous improvement that shows real results
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Maintain and evolve PayPal’s content standards, including voice and tone.
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Learn a lot, make an impact, have fun
What do you need to bring
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Extensive experience writing content for interactive user
experiences as part of a product design team
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Experience writing about financial services, payments, B2B is preferred
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Excellent, highly creative writing and critical-thinking skills
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Experience working with content standards, such as style and voice and tone guidelines
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Fluency with Figma required
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Experience with generative AI tools a plus
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At ease managing multiple projects, setting stakeholder expectations, working individually and collaborating across teams
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Bachelor’s Degree or equivalent in English, Journalism, Communications, Marketing, Design, Information Science or related fields is appreciated, but not required.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
Additional Job Description:
Subsidiary:
PayPal
Travel Percent:
0
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.
Who We Are:
Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
