We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together!
Who we are
We drive sales of Mindbody software and ClassPass inventory, but that’s not all. The Account Management team helps our Corporate Customers customers achieve their business goals, contributes to their growth, and eliminates hurdles by finding smart solutions from our suite of software products. We are strategic, collaborative, and solutions-oriented.
About the right team member
We are seeking a dynamic and results-driven Corporate Account Manager in EMEA to join ClassPass. In this role, you’ll be the primary contact for corporate clients, fostering long-term relationships through regular communication. Acting as a trusted advisor, you’ll drive client engagement, promote higher employee adoption of ClassPass, and identify upselling opportunities. Your focus will be on client retention and expanding partnerships, ensuring our solutions meet evolving needs while contributing to overall client satisfaction and company growth.
About the role
- Establish, build and maintain strong relationships with corporate clients, understanding their unique needs and objectives to ensure long-term partnerships
- Regularly engage with clients, prioritizing key accounts through quarterly check-ins to reinforce value and identify upselling opportunities.
- Leverage negotiation and persuasion skills to recommend additional services or features that align with client objectives, driving growth within accounts.
- Analyze engagement metrics to uncover trends, proactively addressing gaps with tailored solutions to boost retention, enrollment and client satisfaction.
- Deliver compelling presentations and organize promotional activities to increase employee participation and highlight ClassPass benefits.
- Provide exceptional customer support, resolving issues efficiently and ensuring a seamless client experience.
- Collaborate cross-functionally with our EMEA Launch Specialist for smooth client onboarding and contribute to global account management projects as needed.
Skills & experience
- 2+ Years experience in Account Management or a Sales related role
- Knowledge of the fitness and employee benefits industry (a plus)
- A natural communicator who loves building relationships
- Detail-oriented problem solver with a detail-oriented approach to executing tasks and an ability to manage multiple projects at once
- An excellent team player who proactively seeks to collaborate with wider teams
- Demonstrate partnerships experience with a track record of high standards
- Experience with CRM Systems, such as Salesforce
- Right to work in the United Kingdom
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
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