Credentialing Administrator

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

We Are TransUnion:
TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

What You'll Bring:

We’re looking for a Credentialing Administrator to join our growing team. 

Day to Day You’ll Be:

• Completing Due Diligence checks for new & existing clients to a high standard.
• Creation of accurate client credentials for access to TU products and services, ensuring client access matches contract details.
• Consulting with key stakeholders in relation to all stages of the on-boarding process, building strong relationships with these other departments.
• Managing the client termination process.
• Various ad hoc administrative tasks for both the wider Business Operations team and Sales.
• Review all KYC and regulatory checks. 
• Review all client sanctions screening. 
• Review client risk profile on D&B.
• Provide a quality outcome on new business applications. 
• Manage all requirements for existing customers wanting additional products.
• Be a continuous champion for the organization.
• Perform against annual objectives.
• Engage with internal stakeholders and customers where required to get required documents to determine business application outcomes.
• Work within quality standards as set in the department. 
• Meet required SLAs as set out by the department.

Essential Skills & Experience:

• Ability to work effectively under pressure whilst ensuring attention to detail.
• Effective time management skills demonstrated through ability to work under limited supervision.
• Must have a sound working knowledge of Microsoft Office and willingness to learn new software such as Salesforce.
• Ability to manage stakeholders and collaborate with different departments within the business.
• Understanding of UK regulatory landscape 
• Understanding of relevant operational risk requirements in UK 
• Mature and professional communication skills both written and verbal.
   

Desirable Skills & Experience:

• The individual must display business maturity and effective communication skills.
• Work across different systems and tools.

Impact You'll Make:

What’s In It For you?
At TransUnion you will be joining a friendly, forward thinking global business.
As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days’ annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion – a place to grow: 
If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.
We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together.

Flexibility at TU:
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

Additional support:
At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting [email protected]

Interview & Hiring Process:
Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.

We do not accept any unsolicited CV’s from recruitment agencies.  If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.

#LI-Hybrid

Find out more about Life At TU UK:
https://twitter.com/TransUnionUK
https://www.linkedin.com/company/transunion/life/
 

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Analyst, Customer Support Operations