The Customer Account Manager, Senior is responsible for the relationship and sales efforts of our existing customers. Manages sales forecasting and account planning. Participates in the development, presentation and sales. Coaches and mentors other team members.
Duties & Responsibilities
Coaches and mentors CAMs ensuring consistent and high standards of service delivery.
Responsible for attainment of monthly, quarterly, and annual sales quota, as well as weekly pipeline creation goals.
Drives territory activity by placing outbound calls to follow-up on products and service inquiries, and to recommend appropriate solutions.
Provides customer quotes, ROI, proposals and product information based on specific use case and business value.
Creates long term relationship within customer leadership team and develop reference ability within install base.
Partners with others within Epicor to sell our solution.
Conducts account and territory planning.
Generates leads through social selling and own network.
Follows up on company generated leads within territory.
Some travel is expected in support of sales efforts.
Knowledge, Skills & Abilities
Proven presentation and demonstration skills
Manufacturing sector experience preferable
Self-starter with the ability to operate independently.
4+ years ERP experience
4+ years account management and/or sales experience including customer satisfaction.
4+ years of consistent quota attainment
Qualifications
4+ years applicable experience
High school diploma preferred
Bachelor’s degree preferred
About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Afsha Sikka
