The Customer Account Manager will manage and develop a defined portfolio of key strategic accounts within the quarrying and extraction sectors. In this pivotal role, you will identify and maximise growth opportunities across Parts, Service and Machine (New, Used and Rental) sales, contributing directly to revenue and profitability targets.
Using a total cost of ownership approach, you will leverage technology, fleet management insights and a robust rebuild and contract strategy to deliver sustainable, long‑term value. With a consultative style and a focus on becoming a trusted expert, you will help customers optimise their operational performance and equipment lifecycle.
Key Responsibilities:Manage and grow strategic customer accounts by delivering the company’s growth strategy and building strong relationships at all organisational levels.
Provide consultative technical and commercial support, becoming a trusted expert in equipment operation, lifecycle planning and ownership strategies.
Use telematics, performance data, diagnostics and SOS (Oil Sampling) insights to anticipate issues, prevent failures and maximise machine uptime.
Champion Sales Excellence through effective CRM usage, accurate quoting, opportunity management and proactive dispute resolution.
Collaborate with internal teams to deliver customer solutions and conduct site surveys that identify operational and commercial improvement opportunities.
Achieve revenue, gross profit, CVA and customer loyalty (NPS) targets for assigned accounts.
Relevant experience in the product support sector, with proven success in achieving targets.
Mechanical knowledge of heavy mobile equipment (HME).
Strong commercial and operational awareness of equipment lifecycle ownership.
Experience in an aftermarket or service‑driven environment.
Commercial and operational understanding of lifecycle ownership of equipment
Aftermarket go to market experience from a service-based organisation
Strong interpersonal and networking abilities within the industry.
Excellent influencing and negotiation skills.
Ability to interpret technical data and present insights clearly and confidently to senior stakeholders.
In addition to a competitive salary, commission, car or car allowance, 25 days holiday, life insurance, up to 7% pension, and access to the company's share scheme, you will benefit from:
A comprehensive benefits package
A supportive and collaborative work environment
Opportunities for professional growth and development
At Finning, we believe in the power of our people. We offer a dynamic work environment where your contributions are valued, and your career growth is supported. If you are enthusiastic about sales and building customer relationship, ready to take on a new challenge, we want to hear from you.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
