Customer Engagement Representative - Primary Care (Based in Heraklion, Crete)

Position Purpose
The Customer Engagement Representative - Primary Care will be responsible for relevant healthcare professionals and key customers in order to improve access of patients to our products.
Location: Heraklion
Major Areas of Responsibilities

• Plan Development, Activities Implementation and Monitoring of Key Customers.
• Analyze and understand the needs and expectations of stakeholders, finding the 'customer insight'. Set and update prioritizations based on analysis and segmentation of healthcare professionals.
• Identify the market drivers and shapes on a territorial basis strategy, with a view to achieving targets for the assigned products.
• Plan, organize and execute product presentation to healthcare professionals regarding the use of the product, mode of action, features and benefits.
• Keep up with the latest clinical data supplied by the company and interpreting, presenting and discussing this data with health professionals during presentations.
• Plan work schedules and weekly/ monthly timetables. This may involve working with the sales, key accounts, marketing, medical team or discussing future targets with the District Sales manager.
• Develop of networks/ referrals between special population.
• Develop short and long term objectives for targeted stakeholders, targeted main accounts, identify future success factors and propose specific activities to achieve them.
• Observe, record and report competitor activities executed in the territory.
• Constantly endeavor to improve product and disease knowledge at company standards in order to deliver appropriate information to physicians effectively and professionally.
• Regularly attending company meetings, technical data presentations and briefings.
• Develop strategies for increasing opportunities to meet and talk to contacts in the medical and healthcare sector.
• Effectively builds rapport and relationships with customers across virtual environments; utilizes current digital tools effectively (e.g., Zoom, WebEx, Microsoft Office) for successful customer engagement;
• Stay informed about the activities of health services in a particular area.

Qualifications and Experience

• University degree. Preferable in Science, Health Sciences or Business
• 3+ years experience in pharma sales field
• Fluency in Greek and English languages
• PC literacy
• Travelling possibility

Key Capabilities / Competencies

• Customer orientation
• Accountability
• Impact and influence
• Networking
• Teamwork
• Self-Awareness
• Change agile
• Opportunity to up-skill
• Increased self- motivation
• Communication and negotiation skills
• Demonstrable ability to build credible relationships with prescribers and non-prescribers

Purpose
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Flexibility
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let's start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms - allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
Disability Inclusion
Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!
Sales
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