The role involves leading customer onboarding, delivering technical sessions, collaborating with teams for seamless customer experiences, and providing feedback for continuous improvement.
At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way.
We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most.
Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be.
If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you.
What you will do
- Own the onboarding experience for new customers — guiding them through deployment, configuration, and adoption of the Sysdig platform.
- Deliver technical enablement sessions (1:1 or group) to help users achieve early value and operational readiness.
- Partner with the Renewals team to provide technical insights during renewal cycles — helping identify adoption blockers, upsell opportunities, and risk indicators.
- Collaborate cross-functionally with Customer Success, Support, and Sales to ensure a seamless customer experience from onboarding to renewal.
- Assist in documentation and playbook creation for onboarding and renewal best practices.
- Shadow and support senior engineers during customer workshops, troubleshooting sessions, and renewal reviews to grow technical depth.
- Capture customer feedback to share with Product and Customer Success teams for continuous improvement
What you will bring with you
- Basic understanding of IT concepts such as cloud platforms, containers, or networking (from coursework, labs, or internships).
- Familiarity with Linux basics and curiosity about Kubernetes.
- Interest in learning scripting, APIs, and automation tools.Awareness of cybersecurity fundamentals (threats, vulnerabilities, compliance).
- Excellent communication and presentation skills — able to simplify technical topics for a range of audiences.
- A customer-first mindset with attention to detail and follow-through.
What we look for
- Passion for helping customers achieve success and measurable outcomes.
- Curiosity about cloud security, observability, and DevOps.
- Exposure to Prometheus, observability, or cloud monitoring tools in school or side projects.
- Team player who thrives in an environment of mentorship and collaboration.
- Eagerness to grow technical depth in Kubernetes, cloud platforms, monitoring, and security.
When you join Sysdig, you can expect:
- Extra days off to prioritize your well-being
- Mental health support for you and your family through the Modern Health app
- Great compensation package
We would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.
Some of our Hiring Managers are globally distributed, an English version of your CV will be appreciated.
Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.
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Top Skills
Cloud Platforms
Containers
Cybersecurity
It Concepts
Kubernetes
Linux
Monitoring Tools
Networking
Prometheus
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