Customer Success Manager

About DataCamp
There is incredible power in Data and AI—but only if you know what to do with it. DataCamp teaches companies and individuals the skills to work with Data and AI in the real world. Our mission is to democratize Data and AI skills for everyone! 

Companies and teams of every size use DataCamp to close their skill gaps and make better data-driven decisions. We work with over:

• 4000+ companies
• 3000+ academic organizations
• 12+ million DataCamp learners

And a global learning community spread across 180+ countries.

At DataCamp, we believe that everyone deserves access to high-quality education and Data and AI skill development for a more secure future. From our first-class courses, projects, code-alongs, certification programs, and DataLab—we are an all-in-one platform on a mission to democratize Data and AI education for all.

Datacamp is already working with a large percentage of the Fortune 500 largest companies and is rapidly building out and scaling its B2B sales motion. 
About you
At DataCamp, we seek individuals who embody our core values of data-driven decision-making, action, transparency, ownership, and customer focus. You thrive in a fast-paced, high-performing, sales organisation and are driven by a passion for democratising adoption of data & AI. Your entrepreneurial and collaborative spirit pushes you beyond just meeting/exceeding retention and expansion targets—you aim to understand the strategic imperatives at DataCamp’s clients and strive to be a thought partner to them in transforming their data & AI readiness. You are a collaborative team player who is equally happy to work internally with sales, product, support, marketing as you are happy to roll up your sleeves and strategize with clients.  You subscribe to the belief that people, process, technology, and data are all key ingredients to digitally transforming a business and you are energised by helping our clients up-level their data readiness at scale. If this sounds like you, we encourage you to apply!

About the Role:
You are responsible for increasing the data & AI readiness at enterprise organisations with the power of DataCamp.    Your role is to understand data & AI readiness goals and challenges in 1) People and L&D 2) Data & AI 3) Business orgs and to help them discover how to best leverage our platform and achieve their data fluency goals. Success in this role is dependent on your ability to develop ways to provide guidance to learners and convey insights and ROI to data and L&D professionals.  You will need to call on a skill set both helps retain and grow our customers usage and outcomes and also applies a degree of understanding of the data & AI landscape, vendors, concepts, and strategic application

What You'll Do:

• Manage the customer lifecycle from onboarding to renewal for DataCamp’s most strategic, top-tier B2B clients
• Build proactive success plans and goals with and for the customer to help them meet and exceed data & AI transformation and upskilling outcomes
• Collaborate closely with counterparts in sales (AEs, Learning Solution Architects, Partnership program, services) to maintain and grow our relationships and adoption within your territory
• Launch domestic and global learning initiatives to increase adoption and engagement for thousands of learners to help with upskilling programs
• Capture and promote business value created from DataCamp use
• Work with product and marketing to ensure the voice of our customer is being heard and influencing our product and content roadmap
• Elevate conversations both up and across the org to evangelise DataCamp and drive meaningful adoption that grows business outcomes for a client
• Demonstrate the value of DataCamp's various products and convey the value to ensure renewal, upsell, and cross-sell
• Is passionate about customer service and building relationships by delivering on value

What You’ll Bring:

• 3-5 years of industry experience in relevant fields and domains, with a commitment to building a long-term career in the go-to-market space
• Experience and proficiency in big data and advanced analytics technology/application and the current vendor landscape
• Demonstrable track record of successfully building relationships, meeting GRR and NRR targets, and balancing priorities and playbooks in a portfolio of accounts volume of customer accounts
• Bringing a “Teach to fish” not “give a fish” mentality to supporting our customers and helping them scale datacamp adoption and feature understanding
• Creating and nurturing champions and value stories to underscore the impact of DataCamp across the enterprise
• You are highly organized, and have experience managing a pipeline in Salesforce or other CRM 
• Willingness to experiment with new Customer Success playbooks, workshops, or motions to get the client true value out of DataCamp and to build long-term stickiness of the product

Why Datacamp? 

Joining DataCamp means becoming part of a dynamic, creative, and international start-up. Here are just a few of the reasons why you’ll love being on our team:

• Exciting challenges: Face new technical challenges daily, keeping your work engaging and rewarding.
• Competitive compensation: We offer a competitive salary with attractive benefits.
• Flexibility: Benefit from flexible working hours because the future is flexible! 
• Continuous learning: Access a yearly learning budget for conferences & training to support your professional growth.
• Global retreats: Participate in international company retreats, fostering a global team spirit.
• Equipment: Yearly refreshment of your IT Equipment budget for your home working setup.
• Amazing team: Collaborate with a truly exceptional team—seriously, we’re awesome!

Compensation

🚀 Beyond the Salary: Exceptional Benefits Await You at DataCamp! 🚀

🌟 Equity Ownership: Share in our success with equity in DataCamp.

🌟 Premium Medical Insurance: Comprehensive coverage, including dental and vision. 

🌟 Generous Pension Contribution: Employer contribution of 4% to your pension. 

🌟 Monthly Stipend: Enjoy a £200 monthly stipend to boost your lifestyle.

🌟 Tax-Free Bonus: An additional £26 tax-free stipend each month. 

🌟 On Us Lunch: Delicious lunches on DataCamp when you're at the office. 

🌟 Cycle with Benefits: Bike km allowance for our commuting cyclists.

At DataCamp, we value diverse experiences and perspectives. If you’re excited about this role but don't meet every qualification, we still encourage you to apply. We believe skills can be developed and are committed to fostering an inclusive workplace where everyone can thrive. Your unique talents and perspectives are what make our team great!