Provide application support and enhancements for Microsoft Dynamics 365 CE and the Power Platform, collaborating with stakeholders and troubleshooting issues.
We are seeking an experienced D365 CE & Power Platform Technical Consultant to join our team. The successful candidate will provide application support, troubleshooting, and enhancements for Microsoft Dynamics 365 Customer Engagement (CE) solutions and the wider Microsoft Power Platform (Power Apps, Power Automate, Power BI, Dataverse). This role involves working closely with business users, internal teams, and third-party vendors to ensure smooth system operations, timely resolution of incidents, and the ongoing optimization of CRM and Power Platform solutions.
Key Responsibilities
- Troubleshoot issues related to Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service).
- Support and maintain Power Platform solutions including Canvas Apps, Model-driven Apps, Power Automate flows, Power BI reports, and Dataverse.
- Ensure solutions are configured and maintained in line with company Information Security Policies and ISO 27001 requirements
- Configuration and customisation of Dynamics 365 CE.
- Apply secure configuration and data protection best practices across all system changes and enhancements.
- Manage and coordinate system upgrades, Wave updates, and patch deployments, ensuring operational continuity and minimal disruption.
- Ensure all updates and deployments follow approved change control and security standards.
- Experience with solution lifecycle management (DevOps, ALM).
- Collaborate with business stakeholders to gather requirements and translate them into technical specifications or Change Requests.
- Identify and highlight any security risks or data protection considerations during design and change requests.
Skills, Knowledge and Expertise
- Strong experience supporting Microsoft Dynamics 365 CE (CRM) in a technical or functional role.
- Hands-on experience with the Microsoft Power Platform (Power Apps, Power Automate, Power BI and Power Pages).
- Experience with customisation and configuration within Dynamics 365 CE.
- Good understanding of Dataverse and its role in the Power Platform ecosystem.
- Experience with D365 modules such as Sales, Customer Service, Marketing, or Field Service.
- Microsoft certifications: PL-200, any other certifications are a plus.
- Experience with troubleshooting and updating plugins and javascript.
- Exposure to DevOps, ALM processes, and CI/CD pipelines for Power Platform solutions.
- Knowledge of SQL, data migration, or reporting tools a plus.
- Experience with Azure services, APIs, or PowerShell scripting a plus.
About
Established over 40 years ago, Codec is a multi-award-winning Microsoft Solutions Partner, trusted by public and private sector organisations to deliver impactful digital transformation. With offices in Dublin, Belfast, Cologne, and across Germany, our team of over 300 experts specialises in harnessing the full potential of Microsoft technologies—including Dynamics 365, Power Platform, Azure, and Copilot—to drive innovation, automation, and operational excellence. Codec combines deep industry expertise with a proven track record to help organisations unlock the power of AI and modern cloud solutionsThough originally best known as a hardware reseller, since 2010 Codec has focused on building an outstanding software consulting business with a team of experts implementing enterprise solutions using products from Microsoft and Oracle. Our customer base, revenues and average contract values have grown steadily year on year and we continue to invest in the provision of new product and service offerings.Our team is a careful mix of recent graduates and experienced professionals from a variety of diverse cultural backgrounds. We are a melting pot of seasoned consultants supported by the best talent from the local universities. We have a thriving placement student academy and graduate recruitment programme which grows year on year.This company is an equal opportunities employer
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