We’re looking for a Digital Account Manager who is passionate about strong client relationships, has a mind for strategy and is excited about growing client accounts, with experience managing website builds within the corporate communications and B2B space .
You would be managing a set of global corporate clients. Our portfolio includes names such as Coca-Cola HBC, Indivior, Burberry and Capita.
Please note that this role is not suited to candidates focused on digital marketing, performance campaigns, or multi-channel account management only.
From website builds, managing website maintenance, financial and non-financial reporting on their owned channels, advising on digital solutions for their stakeholder engagement needs; this role is for an ambitious individual with a curious and innovative mind.
Is delivering on time, in scope and in budget your ‘bread and butter’? Do you ensure you have a deep understanding of your client’s strategy, business model, market trends, and ? Do you love strategically advising clients and coming up with innovative solutions to their digital needs? Get in touch! We’d love to hear from you.
Key Responsibilities
In short:
- Client Relationships
- Account Management
- Growth
- Strategy
Account /client management
• Oversee the client relationship across all activities
• Ensure client satisfaction by exceed your clients’ expectations and being a strategic partner
• Developing a comprehensive understanding of your clients’ digital strategy and communications needs
• Understand the clients’ communications and stakeholder engagement challenges
• Oversee project management of website builds as well as day-to-day requests
• Brief internal teams, clearly defining requirements, deliverables and timelines.
• Manage client budgets and profitability including all financial admin such as creating budget proposals, completing regular reconciliations, raising and issuing purchase orders for external costs and completing accurate timesheets; ensuring scope is agreed and clear and all work is executed within this scope (requirements, timelines and budgets)
• Successfully liaise and co-ordinate suppliers and partners
Growth: Strategic Digital Account Development
• Identify and develop opportunities for revenue growth and cross sales
• Continually develop your knowledge of your client’s businesses and the industries they operate, identifying opportunities and ideas
• Lead the client service and client reviews (ie benchmarks; quarterly reviews etc), and identify any cross sales and upsales opportunities
• Develop proposals for new work (for clients & prospects)
• Promote our solutions & services
Team management:
• Successfully allocate and manage the projects within your team, ensuring the work is aligned to the available skills within the team
• Ensuring that the status report and project deadlines are always up to date and accurate, documented processes and procedures are followed and templates are used
• Make sure the wider team has a good understanding of the required deliverables for the next 2 weeks
Qualifications, experience and skills:
• 4+ years agency or client-side experience
• Experience interacting with clients at a variety of levels and across functions
• Excellent communication and presentation skills are essential
• Managing large build digital projects from inception to delivery with the ability to work unaided;
• Good knowledge of project management techniques for digital solutions including requirements definition, sitemaps, schematics and wireframes, web analytics, etc.;
• Experience of scoping digital projects of significant scale and complexity and identifying project risks;
• Must be able to work effectively under pressure, within strict time constraints
• Ability to manage many urgent and often conflicting priorities
Technical knowledge and skills required
• Content management systems; (i.e AEM)
• Issue and bug tracking (i.e. JIRA)
• QA techniques and processes
• Knowledge of W3C WCAG levels and requirements.
Personal Qualities
• Passionate about digital
• Strong interpersonal and communications skills
• Attention to detail and good organisational skills
• Technically literate
• Able to communicate complex digital solutions into layman’s language
• Strong ‘can do’ attitude
• Ability to take initiative
Reporting relationships:
Reporting to the Digital Client Director
Working closely with the wider project and account management team as well as the creative and application development teams
Interview process
Phone chat with talent acquisition manager
1st Interview (via teams) with hiring manager
2nd interview with Chief Digital Officer
In person interview (Fulham Palace): presentation of a task and interview with the wider team
About Us :
Black Sun Global
Black Sun Global is a stakeholder advisory and engagement agency that’s been driving transformation and positive change for ambitious brands for more than 20 years. With deep expertise in disclosure and reporting, ESG, sustainability, and digital engagement, we reshape how organisations connect with customers, investors, employees, and the wider world.
We are trusted partners to some of the most influential global organisations, sparking innovation and sustainable performance through our strategic insights, partnerships, and proprietary technologies.
As founders of the Positive Change Group, we are on a mission to create a new kind of stakeholder relations partner. Our world-class specialists work closely with executive leadership teams to protect reputations, inspire trust, and promote responsible business practices - building resilience and long-term value in a rapidly changing world.
The Positive Change Group
Business is changing fast - shaped by AI, transparency and rising social expectations – and trust now decides who wins.
Positive Change Group brings together specialist agencies in reporting, culture and communications to help organisations build stronger, more connected stakeholder relationships - aligning what you say with what you do to drive performance, resilience and trust. Clients get deep specialist expertise with seamless access to wider Group capabilities as priorities evolve.
We’re trusted partners to some of the world’s leading organisations, delivering award-winning work that turns complex challenges into meaningful progress. By combining human insight with data and technology, we create intelligent stakeholder engagement that brings clarity, builds commitment and delivers measurable impact.
One partner across your stakeholders - practical, joined-up and built for what’s next.
Join the people driving positive change
Change starts with people. Our global teams bring together different disciplines, nationalities and perspectives, driven by a shared belief that business can be a force for good.
Guided by our Group Values - to learn and grow, go together, show respect, be courageous and deliver excellence - we bring these principles to life every day through our work and each other.
We call it The Changemaker Way: a culture built on trust, inclusion and doing what’s right. It’s how we learn, lead and grow - and make a difference that lasts.Visit: www.positivechangegroup.com/
We pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We foster a business culture where ideas and decisions from all people help us grow, innovate, create the best work and be relevant in a rapidly changing world. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
For more information, please visit:
www.blacksun-global.com
www.positivechangegroup.com
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