Job OverviewWe are seeking a highly motivated and technically skilled individual to join our Digital Solutions Team as a Trainee Engineer. This role is ideal for someone with a background in IT, engineering, or digital solutions who is passionate about problem-solving and delivering exceptional customer support.As a Digital Solutions Trainee Engineer, you will provide technical assistance to customers, sales teams, and field engineers, ensuring that issues are resolved efficiently and professionally. You will also assist in pre-sales technical support, software installations, and digital integrations while maintaining strong relationships with internal teams and clients.
Key ResponsibilitiesTechnical Support & Troubleshooting
- Provide remote technical support to customers and internal teams via phone and digital platforms.
- Manage support tickets, ensuring timely resolution and adherence to Service Level Agreements (SLAs).
- Maintain accurate records of support cases using CRM systems.
- Assist engineers with ZEISS Smart Services and digital device integration.
Pre-Sales & Customer Engagement
- Support the sales team by providing technical expertise in pre-sales meetings.
- Advise customers on digital solutions and software applications (e.g., FORUM, Cirrus Review).
- Conduct basic software installations and configurations for customers.
Internal Collaboration & Administration
- Work closely with the Integrated Solutions Team on FORUM and HDP projects.
- Assist with administrative tasks within the Digital Solutions Team, including helpdesk management.
- Help maintain the Digital Solutions inbox and prioritize incoming support requests.
Skills & QualificationsEssential:
- Degree, diploma, or certification in IT, Computer Science, Software Engineering, Electronics, Biomedical Engineering, or related field.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and customer service abilities.
- Basic knowledge of networking, system configurations, and software installation.
- Ability to manage multiple tasks and work in a fast-paced environment.
- Full Driving Licence
Desirable:
- Experience in technical support, IT helpdesk, or software troubleshooting.
- Understanding of medical imaging software (FORUM, Cirrus Review) or digital integration.
- IT certifications (CompTIA A+, ITIL, Microsoft Certified) are an advantage.
- Willingness to travel occasionally within the UK, Ireland, and internationally.
Training & Development
- Participate in structured training programs (e-learning, virtual, and in-person).
- Opportunities for international training and development (Germany, USA).
Why Join Us?
- Be part of a globally recognized company at the forefront of digital innovation.
- Gain hands-on experience with cutting-edge technology and digital solutions.
- Benefit from ongoing training, mentorship, and career development opportunities.
- Enjoy a collaborative and supportive work environment with international exposure.
If you are an ambitious and technically minded individual looking to grow in a dynamic digital solutions environment, we encourage you to apply!
Your ZEISS Recruiting Team:
Abigail Hannaby, Ila Thompson, James Lawn, Kate Benyon, Natarlee Lawrence, Suya Rolph
