Digital UX Research & Designer - Pensions

Shape better services as a Digital UX Research & Designer - Pensions
Home Based
Fixed term contract to December 2025
Primary purpose of the role:
A new role supporting Pensions Customer Experience team in ensuring we have market leading digital experiences. We want to redefine how we manage our digital products and how they interact and engage with customers throughout their end-to-end journey. We'll look to you to be a passionate advocate for great customer experiences, bringing your creative and strategic thinking skills.
You will work closely with the Product Manager to understand our strategic focus and customer problems, to execute market research to give us insight on wider propositions as well as define customer testing strategies as we move through the feasibility and design phases of our build.
You will be responsible for the end to end flow of designing a slick experience which solves our customers problem, from research to wireframes for the build team to then work off. As a UX Designer you'll be expected to bring creative range and a depth of thinking to this role. You'll be at the forefront of UX design solutions that employ and improve our principles, standards and design patterns, centred around best practice, consistency and re-use.
In return, you'll have a genuine impact on our customers, and will be well positioned to gain recognition for you and your work

Job title:

Digital UX Research & Designer - Pensions

Job Description:

Key Responsibilities:

Participating in the design and development of user-friendly and effective graphics, page layouts, icons and objects. Gathering user experience on graphics, page layouts, icons and objects. Integrating interface design with application logic and content. Maintaining and upgrading interface functionality for specific requirements, as needed.

• Defining and executing the Customer Testing Strategy
• Defining the Research approach and bringing insight to the table when informing our focus and potential solutions (eg. 3rd party solutions)
• Share knowledge to support, develop and mentor others.
• Collaborate with the wider dsign team to ensure that customer centric principles and design guildelines are in place and in the forefront of our delivery of digital journeys
• Creating, delivering, and supporting high-quality design deliverables like concepts, user journeys, wireframes, UI flows and detailed UI design
• Working closely with product owner, business and IT to create both new products and features and re-engineer existing ones.
• Translating customer insights into designed experiences and forming a compelling story around it
• Working with project teams and key stakeholders to develop and own the delivery of user centred solutions within project timeframes and objectives
• Work closely with IT to understand where there are technical constraints in journeys and adjust the designs appropriately protecting the customer experience.
• Working closely with project stakeholders to help understand and define customer value

Skills, Knowledge and Experience

Essential

• UX design/research experience - experience in designing digital journeys, customer testing and market research, Experience in creating wireframes, prototypes and user flows. Ideally in a financial services environment, with an understanding of design standards, accessibility and SEO
• You must be analytical and be comfortable reviewing data to identify challenges in journeys and recommend solutions. You must be able to clearly articulate issues and work with IT on solutions for compelling journey improvement.
• You need to be able work collaboratively and use your expertise and insight to take wider teams on the “journey” to ensure we have the best digital journeys possible.
• Can demonstrate strong communication skills and the ability to articulate information in front of stakeholders

Desirable

• Experience of working within Financial Services and pensions

About Capita Pension Solutions

At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function. We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services. We have ambitious objectives and plans for 2024 and beyond and in support of that we are seeking applications for two very important roles.

What’s in it for you?

•  23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at [email protected] or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.  

Location:

London

,

United Kingdom

Time Type:

Full time

Contract Type:

Fixed Term (Fixed Term)