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What Clinical Operations Management contributes to Cardinal Health
Clinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers.
Clinical Operations Management is responsible for strategic oversight and leadership direction within the Clinical Operations function.
Job Summary
The Director, Clinical Ops Management is responsible for the effective management of one or multiple Cardinal Health programs. This job is responsible for the financial performance of programs and also that operations are compliant with all organizational and regulatory guidelines. The Director, Clinical Ops Management works closely with manufacturers to ensure timely distribution to customers and the successful treatment of patients. This job oversees all activities related to program operation including customer support, IT and analytics.
Responsibilities
- Manages and is responsible for the performance of clinical operations programs, including meeting financial revenue and profit objectives.
- Leads large program team(s) in all functions including Operations, Quality, Production, Data Analytics, Customer Service and Nursing.
- Negotiates contracts on behalf of the organization with potential and existing customers.
- Oversees the activities of the Key Account Managers and Client Relationship Managers to ensure sales objectives and customer service levels are being met.
- Ensures the completion of quarterly business reviews with all customers related to managed programs.
- Maintains compliant operations and ensures the site is prepared for unexpected audit activity or visits from regulatory agencies.
- Collaborates with IT to improve upon product offerings by making adjustments to existing products and prioritizing technology improvement activity.
- Analyzes program data to generate routine and custom reports for internal use and for distribution to program customers.
- Performs special projects as needed to support business needs.
Qualifications
- 12+ years of experience, preferred
- 10+ years proven health care management experience, preferred
- 3+ years as a Director, preferred
- Individuals with a BSN and RN license, strongly preferred
- Previous working experience in physician offices or related US healthcare organizations with rheumatology, oncology, urology, or other therapeutic areas an advantage
- Knowledge of US health-care related computer applications including practice management systems, electronic health record systems, etc. an advantage
- Bachelor’s degree in related field, or equivalent work experience, preferred
What is expected of you and others at this level
- Provides leadership to managers and experienced professional staff; may also manage front line supervisors
- Manages an organizational budget
- Develops and implements policies and procedures to achieve organizational goals
- Assists in the development of functional strategy
- Decisions have an extended impact on work processes, outcomes, and customers
- Interacts with internal and/or external leaders, including senior management
- Persuades others into agreement in sensitive situations while maintaining positive relationships
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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