E-Commerce Customer Engagement Lead

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

About the team:

Sabre Hospitality combines unrivaled experience and innovative technology to help hoteliers around the world Go Beyond. Powered by SynXis®, the leading global hospitality commerce and distribution platform, hoteliers can surpass limits, solve daily challenges, and outpace the competition. Our team is rooted in hospitality and technology fuels everything we do.

What you’ll be doing?

We are seeking a highly analytical and results-driven E-Commerce Customer Engagement Lead to propel Sabre Hospitality’s state-of-the-art SynXis Retailing solution. In this role, you will partner with our hospitality clients to elevate their commercial strategies and drive revenue growth through advanced retail and e-commerce techniques.

Key Responsibilities:

• Lead Regional Engagements: Oversee regional e-commerce initiatives to drive consistent revenue growth on the SynXis Retailing platform.

• SKU Management Strategy: Develop a data-driven SKU management strategy, identifying optimal SKUs for retail customers based on insights and analytics.

• SKU Development: Collaborate with regional retail clients to design complex SKU variations that enhance the performance of their virtual storefronts.

• Content Optimization: Ensure the creation of top-notch SKU content that highlights hotel brands' unique value propositions, including engaging imagery, compelling feature titles, and detailed descriptions.

• Performance Audits: Conduct audits of existing SKUs and recommend enhancements, including seasonal offerings.

• Data Analysis and Reporting: Analyze SKU performance month-over-month using e-commerce KPIs, delivering comprehensive reports to stakeholders.

Qualifications and Education Requirements:

• Bachelor’s degree in Marketing, Communications, or a related field.

• 5+ years of experience in e-commerce, digital marketing, or revenue management—preferably within the hotel or travel or retail sectors, including agency or consulting exposure in EMEA region.

• Strong command of digital marketing strategies, web analytics, data visualization, and e-commerce platforms.

• Exceptional analytical skills, with the ability to convey data-driven insights effectively to clients.

• Proven project management expertise, with the ability to engage and coordinate with both internal and external stakeholders.

• Familiarity with hotel retail analytics, brand management, or shopper marketing is a plus.

Personal Attributes:

• Excellent written and verbal communication skills in English.

• High levels of integrity and professionalism.

• Strong analytical and problem-solving abilities.

• Meticulous attention to detail and commitment to follow-through.

• Ownership mindset focused on achieving business outcomes.

Why Sabre?

At Sabre, you'll have the opportunity to work on projects that make a real impact on the travel industry. You'll be part of a collaborative and innovative team that is dedicated to connecting people with moments that matter. Join us and help shape the future of travel and retailing.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.