EMEA Client Lead

At Smartly, we are an AI-powered advertising technology company that transforms advertising experiences for brands & their consumers

We unify the platform world with a comprehensive, multi-channel, full-funnel solution that produces, personalizes and powers intelligent creative

Our creative and media solutions empower our customers to achieve efficient growth, better command of their budgets, and richer intelligence for lasting global success.

We are looking for an accomplished and highly motivated operations and digital expert to help us grow and expand our relationships with our largest global customers.

Are you motivated by building strategic partnerships with our customers? Do you get a kick out of expanding our solutions and services with our biggest global customers? Do you enjoy creating and executing across teams? Smartly is at the forefront of a seismic shift in the way marketers communicate with consumers and prospects, redefining the customer journey experience as they engage with brands. This position focuses specifically on our largest global customers.

THE ROLE

We are growing fast and our customer relationships are moving to the next level.

We are redesigning how we support and work with our largest customers. We are looking for a EMEA Client Lead who will be key in driving day to day operational excellence across our key customer base. As a EMEA Client Lead at Smartly, you will put your consultative instincts to use and unleash your drive for accelerating existing business growth. You will be managing key Regional Strategic Accounts to offer innovative solutions at the cutting edge of the digital marketing industry.

You will build and manage trust-based customer relationships with large advertisers while understanding customer needs and delivering value-based solutions to them. We are highly focused on the idea of putting Customers First. The more you focus on helping your customers succeed, the more successful you will be. You will become a “trusted advisor” and create win-win outcomes that benefit both Smartly and our clients.

RESPONSIBILITIES

• Build relationships with senior stakeholders and across all relevant parts of customer
• Build Joint Business Plans to focus efforts on the customers highest priorities anchored to Smartly solutions
• Lead strategic planning together with customer decision makers, platform and other partners
• Work cross functionally within Smartly - globally - to drive alignment, progress, identify bottlenecks and remove overlapping efforts by engaging with various teams and stakeholders
• Together with the account management team, own the account plan and plans for key customer initiatives
• Coordinate execution on a high level by setting clear goals and priorities, ensuring global alignment and knowledge transfer, and making sure key relationships are owned by the best people
• Create multiple feedback and escalation channels within the account to ensure steady progress and flow of feedback
• Ensure product roadmap alignment and product team interaction with customers
• Build relationships and align objectives with the customer partners (ad agency, creative or data partners etc.)
• Own revenue forecasting and target setting for the account
• Own pipeline and opportunity management based on customer outcomes
• Have a hunger to close opportunities, make progress quickly with strategic account planning and be incentivised by commercial success

We are looking for an ambitious, proactive, and experienced Client Lead who is highly organised, comfortable working independently, and thrives in a collaborative environment

• At 8-12 years in ad-tech/mar-tech industries, with a proven track record of growing strategic accounts preferred;
• Are naturally inclined to lead, organise, and orchestrate a key account team
• Are driven by sales, account expansion, and helping your customers achieve their business targets and marketing goals
• Open to travel
• Can grow revenue and be held to a number
• Have excellent people skills and the ability to create connections and engage confidently with a variety of audiences, including C-level decision-makers
• Have a strong desire to learn about the product in order to effectively sell up to VP / Director or down to end-users as needed
• Have the ability to collaborate closely with internal cross-functional teams (sales, product, marketing, engineering, etc.) record of meeting and exceeding quota on a consistent basis
• Experience working with regional, multi-national businesses

• Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
• Generous healthcare packages & mental health benefits
• Pension Scheme with SmartPension
• Wellness benefit & learning reimbursement opportunities
• Volunteer time off days & company donation matching opportunities
• And so much more…

Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!