🌍 Can you help us change the world?
It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.
We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇
🧑🏻💻 About the role
First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it down to a job description (which we do because this is a job description), it would be this:
As the GTM Enablement specialist for payments you will play a key role in equipping internal go-to-market (GTM) teams with the necessary tools, resources and strategies to effectively bring our fintech solutions to customers.
You’ll report to the Director of Product Marketing – Fintech, partnering with Product Marketing Managers and product content creators, to develop activities to equip sales enablement and customer engagement to speak to the value fintech solutions provides our customers.
You will be instrumental in driving awareness and understanding amongst internal GTM teams of fintech product launches, develop learning paths and overall bringing alignment on customer engagement approaches. This role is essential in fostering internal understanding in others, and inspiring confidence in the use of our fintech products.
In this newly established role, you will have the unique opportunity to shape its trajectory. Collaborating cross-functionally with Mewsers, especially Mews University, centralised Enablement team and the People team, you will be a champion for the benefits fintech solutions can bring to our customers operations.
Moreover, you’ll use your fintech writing expertise to help us deliver against our ambitious targets. Challenging? 100%. Fun? You bet!
Your mission, should you choose to accept it:
Strategic Development & Market Alignment:
- Craft comprehensive GTM strategies that include positioning, messaging, and content design to ensure successful market entry of fintech solutions.
- Act as a bridge, coordinating closely with product marketing and GTM teams to align sales strategies with company objectives and drive collective success.
- Stay informed about the fintech product roadmap and marketing campaigns for seamless integration into sales enablement initiatives.
Training & Enablement:
- Design, support, and run comprehensive fintech inc. payments training programs and enablement content.
- Conduct both initial onboarding and ongoing training initiatives to provide sales and customer success teams with in-depth product knowledge.
- Ensure that training materials are current, reflecting the latest product features and market trends.
- Provide ongoing coaching to help the sales team apply methodologies effectively in their activities.
Content Creation & Management:
- Oversee content creation ensuring all materials support sales efforts accurately reflect the value story.
- Develop a repository of fintech sales collateral such as presentations, data sheets, case studies.
- Create and maintain comprehensive enablement content for educational platforms.
- Ensure training materials are detailed, accurate, and user-friendly to maximize understanding and application.
Performance Monitoring & Continuous Improvement:
- Continuously assess the effectiveness of training programs and enablement content using metrics and KPIs to assess performance.
- Adapt training strategies to keep pace with evolving fintech products and market dynamics.
- Make data-driven improvements based on feedback and changing market needs.
Feedback Integration & Customer Success:
- Establish mechanisms for incorporating customer feedback into enablement content.
- Ensure that teams can address customer needs effectively through updated strategies.
- Act as a key go-to resource for GTM teams when needed.
You’ll be a great fit if you bring a few of the below with you:
- Minimum of 5 years of demonstrated experience in sales enablement, sales operations, or a similar role within the B2B SaaS and/or B2B fintech sectors. Familiarity with Sandler training methodologies is preferred.
- Comprehensive understanding of the fintech landscape, including its regulatory environment and specific customer needs, is highly advantageous.
- Exceptional interpersonal skills are required, with the ability to quickly establish rapport, build trust, and motivate others.
- Excellent communication skills, including proficiency in delivering presentations and conducting training sessions, are essential.
- A coaching approach is necessary, with the ability to provide constructive feedback to team members, collaborators, and stakeholders.
- Excellent organizational and project management skills are crucial.
- A data-driven approach is required, with the ability to create and track metrics that measure the increase in sales and customer success productivity resulting from effective enablement strategies.
- Experience with key systems is desirable but not essential:
- CRM systems such as Hubspot, Salesforce, and Gainsight
- Content management systems such as Seismic
- Learning Management Systems - The ideal candidate should be results-oriented and entrepreneurial, with the ability to work collaboratively in a fast-paced and dynamic environment.
🎉 What’s in it for you?
Did you know that Mews was voted the Best PMS of 2024 and has previously held the title of Best Place to Work in Hotel Tech for two consecutive years? You do now. Most of that is down to our inspiring team, but part of it is because of some pretty amazing perks. As well as awesome colleagues and stimulating work, you'll get:
- Participation in the Company shares program
-
Best-in-class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave.
(No matter your location, this can be used during the 1st year and applies if you've been employed for at least 1 year at Mews)
- Flexible Benefits via the ThanksBen platform
- Unlimited paid holiday (no, this is not a typo)
- Wellness Wednesday's (once a month, the whole company enjoys a day where you can attend to your own well-being)
- Remote/flexible working (we're 100% hybrid-proof, but we cannot hire from anywhere in the world unfortunately, so feel free to reach out and check with us!)
- Monthly working from home allowance and a monthly healthcare insurance allowance (we want you to be happy & healthy)
- Regular team events and socials
🤷🏻 Who is Mews?
We want to get to know you, so it’s only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.
Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.
From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness.
Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses.
Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year. But our achievements don't stop there; Mews was also listed among the World's Best Hotel PMS Provider 2023 and as the World's Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards.
💭 Life at Mews
That’s what we do, but what about who we are? Mews’ culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You’ll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it, but you’ll always be able to rely on those around you.
Yes, we’re ambitious and we move fast, but we know the value of fun and taking a breather. Every month we have a Wellness Wednesday, a day off that you can use to boost your health, whether that’s a long lie-in, a trip to the gym, or anything in between. We have slack channels for almost every interest imaginable, and an all-company meeting every Friday gives you the chance to ask any question to our leadership team.
To get more of an idea what life at Mews is like, check out our Instagram 📸.
We’re guided by our five key values; if you see yourself in them, it’s time to get in touch.
Everyone is welcome at Mews
To reimagine the art of hospitality, we need teams who represent our global and diverse customers and users. Our differences make Mews, so we welcome people of all backgrounds and identities to work with us. Embracing different perspectives, trying new things and feeling safe to bring your authentic self to work. If this sounds like you and you're ready to join a global, innovative, and exciting community, we'd love to hear from you!
One very important note….don’t hold back! Even if you think you don’t meet 100% of the criteria listed in this job role, we still encourage you to apply. We believe that everyone should have equal access to opportunities and want to ensure we provide an inclusive experience, so do let us know if there is anything else we can do to support your application process. We can’t wait to hear from you!
