Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Job Description
We're seeking a dynamic Executive Experience Coordinator to be the operational backbone of our Innovation Centers. This role is perfect for a high-energy professional who thrives in a fast-paced environment and takes pride in delivering flawless customer experiences. As the Executive Experience Coordinator, you'll be the driving force behind our Innovation Center's daily operations, ensuring every customer interaction is seamless and memorable. You'll work alongside our Strategic Program Managers to bring executive-level customer experiences to life.
What you get to do in this role:
- Serve as the operational and logistics guru for our Innovation Centers, ensuring a world-class environment for customer engagements
- Coordinate and manage all logistics for executive Programs, from room setup to catering, and make in room content changes such as signage and passive branded screens
- Maintain the Innovation Center's pristine condition and readiness for high-profile customer visits
- Collaborate with facilities and workplace services to ensure optimal center operations and customer service
- Partner with Executive Experience Consultants to execute sophisticated customer engagements
- Partner with the Head of Centre Lead on the smooth running of the center
- Manage complex calendars and scheduling for multiple concurrent engagements within our Innovation Centers
- Coordinate with presenters, subject matter experts, and executives to ensure seamless delivery
- Handle all pre-activities and coordination including agenda logistics, boardroom and site planning, and stakeholder communication
- Serve as the primary point of contact for operational matters with internal teams and external vendors
- Build strong relationships with sales teams, marketing, facilities, and catering partners
- Coordinate with global teams to maintain program consistency
- Create a culture of excellence and white glove service
- Manage vendor relationships and deliverables effectively, while overseeing budget management for the program
- Proactively identify and implement process improvements
- Contribute creative ideas to enhance the customer experience
- Lead initiatives and participate in tiger teams on a case-by-case basis
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 5+ years of experience in event coordination, executive support, or customer experience roles
- Proven track record of managing complex logistics and stakeholder coordination
- Strong proficiency with business systems (CRM, Microsoft 365, scheduling tools)
- Experience in a high-tech or professional services environment preferred
- High energy and positive attitude with a true passion for customer service
- Exceptional attention to detail and organizational skills
- Strong problem-solving abilities and grace under pressure
- Natural ability to anticipate needs and take proactive action
- Excellence in written and verbal communication
- Ability to maintain composure and professionalism in fast-paced situations
Qualifications
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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