At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
We are looking for a Finance Support Assistant on a 12 month fixed term contract who can join us in carrying out the following:
Providing excellent customer service from the start of the customers contract throughout the life of the contract up to and including termination.
Support customers and frontline teams with technical support relating to any processes and queries
Ensure that tasks are completed within the agreed SLA’s and to a high level of accuracy
This role is based in our Bristol office (BS16 7LB) with the requirement to be in the office for a minimum of 4 days per week. The start time for this role is between 8am and 9am and an end time between 4pm and 5pm as agreed with the hiring manager.
Key Accountabilities of the role:
Process both in-life and end of contract amendments to a high standard and within SLA
Ensure consistent delivery of agreed Finance Support Key Performance Indicators (KPIs)
Assist the team leader with the implementation of new processes, using your initiative to identify process improvements.
Take ownership for identifying ‘anomolies’ when processing customer requests which could be an indication of a process break requiring manual intervention.
Take ownership of ensuring all customer complaints receive a good customer outcome and customer feedback is used to support coaching and development and process improvements whilst being handled in line with regulatory timescales.
Develop knowledge and expertise in relation to products, processes and systems to enable maximum effectiveness in role
Act responsibly at all times, including ensuring compliance training is completed to time, documentation is completed in a compliant fashion and procedure manuals kept up to date.
Skills and Experience Required:
Excellent organisational skills, with the ability to prioritise, multitask and work to tight deadlines with a high level of accuracy.
Previous experience of working in a fast-paced customer services role
The ability to put yourself in the customers shoes and be confident and competent to communicate with them in the way in which is best for the customer.
Self-motivated and able to use own initiative to take ownership of customer queries and concerns. Customers for this role are key stakeholders in the business that deal with front line customers.
Evidence of strong levels of literacy and numeracy
Excellent organisational skills, with the ability to prioritise, multitask and work to tight deadlines with a high level of accuracy.
Highly competent in Microsoft office with particular focus on Word and Excel.
What we can offer …
Salary £24,555 per annum
Generous contributory pension scheme
25* days holiday, in addition to bank holidays
Volunteering days to assist in charity work
Sustainability Initiatives
Holiday buy / sell (subject to conditions)
Travel Insurance (cost associated)
Dental Insurance (cost associated)
Flexible working options available
Study support (where applicable)
Access to Colleague Car Scheme (cost associated)
Enhanced parental leave
Referral bonus for referring an Employee
Cycle2work Scheme
Free breakfast / fruit
EV charging points, bike storage, shower & changing facilities and car parking
Why Ayvens?
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.
