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Mirakl
FP&A / Business Controller - Customer Success (F/H)
Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.
Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.
Mirakl is trusted by 400+ industry-leading businesses worldwide including Macy’s, Decathlon, Best Buy, Airbus, Toyota Material Handling and Sonepar.
Headquartered in Paris and Boston and with offices in 7 countries, Mirakl is recognized as a Great Place to Work company.
Your Role:
1. Strategic financial activities (40%)
- Support monthly closing, control Mirakl revenues and Customer Success costs
- Monitor and analyze Mirakl revenues and Customer Success costs vs. budget, vs. last year.
- Lead the budgeting process, define macro targets and coordinate with Customer Success and Connect teams
- Calculate quarterly reforecasts based on actuals and historical data and analyze impact on P&L
2. Finance Business Partner Customer Success (40%)
- Create a trustful relationship and act as the key financial interlocutor of the Global Customer Success stakeholders, and Customer Success Ops teams.
- Fully understand the Customer Success business, their challenges, and needs
- Own the analysis and optimization of critical business metrics (GMV, take rates, revenue, profitability)
- Support the Customer Success teams by providing analysis and strategic insights to increase impact on business performance
- Challenge and monitor the efficiency of the Customer Success organization
3. Tools’ transformation and innovation (20%)
- Leverage Anaplan, our budgeting tool and our revenue management tool, and ensure efficiency of the process and accuracy of data
- Drive automation and scalability initiatives to support our growth trajectory
Requirements
- Master's degree from a business school, engineering school, or University, with a specialization in Finance
- 4-5 years of experience in Business controlling in a fast paced and agile environment
- Fluency in French and English required
- Excellent verbal and written communication abilities across all levels of an organization
- Strong analytical skills and business-oriented profile
- Structured, organized, resourceful and rigorous person
- Strong leadership skills with a dedication to driving and achieving results
- Knowledge of employee relationship building and performance management techniques
Recruitement Process :
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First interview: 30-minute Talent Acquisition screen with a recruiter
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Second interview: 45-minute Hiring Manager screen and technical assessment
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Third stage: Two 45-minute STAR interviews to evaluate alignment with company values
We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.
