The Fraud & Compliance Analyst will manage fraud detection, KYC compliance, customer disputes, and handle escalated customer complaints while ensuring regulatory compliance.
About Bits
Bits is a UK fintech company offering credit card and other credit products to help customers take control of their financial future.
About the Role
We're looking for a detail-oriented Fraud & Compliance Analyst to join our team. You'll play a critical role in protecting our customers and the business through fraud prevention, dispute management, regulatory compliance, and customer escalation handling.
Key Responsibilities:
Fraud & Financial Crime
- Detect, investigate, and prevent fraudulent activity across customer accounts and transactions
- Monitor and respond to fraud alerts, identifying patterns and emerging threats
- Conduct Enhanced Due Diligence (EDD) on higher-risk customers
- Prepare and submit Suspicious Activity Reports (SARs) as required
KYC & AML Compliance
- Conduct KYC screening including PEPs, sanctions, adverse media, and fitness & probity checks
- Manage ongoing monitoring and periodic reviews of customer risk profiles
- Support AML reporting and regulatory submissions
- Maintain accurate records and documentation for audit purposes
Disputes & Chargebacks
- Manage Stripe disputes and Mastercard Mastercom chargeback cases end-to-end
- Investigate disputed transactions, gather evidence, and prepare representment documentation
- Track dispute outcomes and identify root causes to reduce future chargebacks
Customer Escalations & Complaints
- Handle escalated customer tickets and complaints, including Financial Ombudsman Service (FOS) cases
- Review and respond to CIFAS markers and data-sharing requests
- Work with internal teams to resolve complex customer issues
Policy & Audit
- Evaluate and update fraud, AML, and compliance policies
- Support internal and external audits with third-party vendors
- Contribute to process improvements and automation initiatives Requirements
Requirements
- 1-3 years' experience in fraud, compliance, disputes, or financial crime within fintech or financial services
- Understanding of UK AML regulations, KYC requirements, and FCA expectations
- Experience with chargeback management (Visa/Mastercard dispute processes)
- Familiarity with screening tools (e.g., Sumsub, ComplyAdvantage) and CRM/ticketing systems (e.g., Gorgias, Zendesk)
- Strong analytical and investigative skills with excellent attention to detail
- Ability to work independently and manage competing priorities
Desirable
- Experience handling FOS complaints
- Knowledge of Consumer Duty and TCF principles
- ICA or similar compliance certification
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