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About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.
About the location:
Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.
The Four Seasons Hotel Hampshire is a resort hotel in the countryside, just 10 minutes from the town of Fleet and Farnham and 45 minutes from London. With a varied selection of restaurants focusing on use of local produce, banqueting for 200 and with 24-hour room service, our guests have a lovely collection to choose from.
About the role
We are currently seeking a professional and welcoming Front Desk Receptionist to join our exceptional team. If you’re passionate about providing world class service and creating memorable guest experiences. As the first point of contact for our guests, you’ll set the tone for their entire stay. Your warmth and professionalism will help us deliver the impeccable Four Seasons experience, ensuring our guests feel welcome, cared for, and valued
What you will do
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Greet and check in guests with a warm and friendly demeanour, ensuring a seamless arrival experience.
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Handle guest inquiries and concerns efficiently, ensuring satisfaction and resolution in a timely manner.
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Process guest check-outs, ensuring all billing information is accurate and up to date.
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Maintain knowledge of hotel services, amenities, local attractions, and activities to provide guests with useful information.
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Collaborate with other hotel departments to ensure guests’ needs are met throughout their stay.
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Manage reservations, assist with room assignments, and ensure accurate data entry into the property management system.
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Handle cash, credit card transactions, and maintain financial accuracy.
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Uphold Four Seasons' high standards of customer service, professionalism, and discretion.
What you bring
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High attention to detail and commitment to a luxury quality.
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Passion for excellence and innovation.
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Previous experience in the luxury market.
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Ability to work under pressure and meet tight deadlines.
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Flexibility to adapt to changing guest needs and preferences.
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Exceptional customer service skills with a passion for delivering a luxury guest experience.
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Excellent communication, problem-solving, and organizational skills.
What we offer:
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Excellent Training & Career development opportunities.
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Hotel Service Charge.
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Up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world with years of service.
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Free meals at Henry's while on duty including fruits, coffee/tea available throughout the day.
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Shuttle bus service from the hotel between Fleet & Church Crookham.
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Holiday entitlement increases with years of service up to 33 days off.
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Bupa dental plan available after 6 months of service.
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Opportunities to build a successful career with global potential!!
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Free uniform dry cleaning available.
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Annual themed employee party and many social, charitable & sporting events throughout the year.
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Access to Wagestream - salary advance benefit.
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Employee recognition programmes.
