Global Card Operations Quality Manager

Job Description
Come join the Quality Assurance Leadership team and be a driving force in ensuring adherence to procedures that are tied to policy, procedures and regulatory requirements.
As a Quality Manager within JPMorgan Chase Payment Operations, you will be a key player in ensuring the highest standards of quality control and adherence to operating procedures. Your role will involve conducting comprehensive reviews against our internal standards, procedures, and regulatory requirements, ensuring accuracy and completeness. You will leverage your deep understanding of quality principles and practices, and your expertise in strategic thinking to analyze quality results, identify root causes, and suggest innovative solutions. You will demonstrate exceptional leadership skills in creating an environment where employees are engaged and deliver optimum performance. Your ability to manage a diverse team, delegate effectively, and build strong cross-functional collaborations will be crucial in driving the quality agenda across the Payment Operations. Your role will have a significant impact on our operations and risk management, making you an integral part of our commitment to excellence.
Job responsibilities

• Conduct comprehensive quality assurance reviews key functional processes against Quality Assurance Standards, ensuring the accuracy, reliability and integrity of collected data.
• Utilize advanced computer literacy skills to analyze quality results, identify key issues, risks, and trends, and perform in-depth root cause analysis.
• Develop innovative solutions to address identified deficiencies or improvements in business processes, leveraging your expertise in strategic thinking and innovation.
• Present quality analysis results to key stakeholders, tracking and monitoring corrections to identified critical defects, and ensuring the implementation of recommended solutions.
• Collaborate with global partners to ensure consistency with the Global QA framework and governance approach, considering regulatory requirements and best practices to implement changes to processes.

Required qualifications, capabilities, and skills

• Demonstrated expertise in Operational quality control processes, with a strong focus on Payments and Quality standards, evidenced by practical application and results-driven performance for a minimum of 7 years.
• Proven expertise in conducting comprehensive quality control reviews and root cause analysis, with a focus on Payments and regulatory requirements.
• Advance proficiency in using computer systems and related technology for data analysis, problem-solving, and effective communication.
• Demonstrated ability in strategic thinking, with a track record of developing and implementing innovative solutions to improve business processes.
• Expertise in managing diverse teams, with strong skills in delegation, team building, and cross-functional collaboration.

Preferred qualifications, capabilities, and skills

• Extensive knowledge of quality management best practices and corrective action, defect elimination.
• Strong interpersonal skills with proven ability to collaborate effectively with key stakeholders, manage expectations, and consistently deliver results.
• Expert ability to apply strategic thinking for identifying process improvement opportunities and implementing solutions, with a growing understanding of regulatory guidelines.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.