TransUnion's Job Applicant Privacy Notice
What We'll Bring:
At TransUnion we have a welcoming and energetic environment that encourages collaboration and innovation - we're constantly exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.
Global Operations serve as trusted partners to our internal business clients. Our team maintains strong partnerships across the Global Operations organization and with our matrixed partners in Legal and Compliance, Global Technology and Data & Analytics. We have a dynamic blend of industry experience, Operations and compliance expertise. Team members are strong problem-solvers and project managers, and we encourage development and recognition for good work.
This role will lead the Global Dispute function that supports regulatory processes at an international level. This role will be to share best practices, monitor performance, manage cost and ensure regulatory guidelines are met at a regional level.
What You'll Bring:
- Bachelor's degree and 15+ years' experience in the financial services industry in roles such as Operations, Contact Center, Regulatory Process Management or similar
- Experience navigating a highly matrixed organization
- Experience working with multiple time zones and cultures
- Excellent written and oral communications skills, with the ability to effectively interface with senior management and external entities
- People management skills, strong leadership, influencing, and relationship-building skills
- Excellent analytical and problem-solving abilities, with a keen attention to detail and a results-oriented mindset
- Pragmatic and practical mindset, with experience in thinking creatively and innovatively while managing Operations
- Strong project management skills and comfort with organizing and managing multiple priorities and deadlines concurrently
- You are proactive, take the initiative, and can work independently with little to no supervision
- Experience in evaluating the marketing of consumer financial services preferred
Impact You'll Make:
- Partner with internal business clients to help innovate creatively in ways that benefit consumers and streamline processes
- Develop relationships with internal business clients, peers in Operations, and key stakeholders in Global Technology, Data & Analytics, to effectively navigate a highly matrixed corporate environment
- Lead the team is identifying technical opportunities to improve processes, reduce cost and improve the consumer experience
- Effectively manage and support the team, ensuring completion of projects, initiatives, goals and other strategic priorities
- Effectively coach and mentor the team, developing talent and creating opportunities for growth
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
TransUnion Job Title
Director, Consumer Operations Support
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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TransUnion Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
