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Job Description
This role is a cross-functional and cross-group role. The role is primarily responsible for providing the best customer experience to our Education team supporting our technical training customers. This role will act as a support resource for the Education team to help solve issues, support customer registration and navigate internal business processes, works on tasks requiring considerable judgement and initiative, compiles and analyzes data and formulas. This role will perform project management to include coordinating cross-functional teams through meetings and progress measurement activities and has program management responsibility for project(s) with no direct reports.
Duties include, but are not limited to:
Oversees the support of internal customers encountering problems using the Learning Management System (LMS)
Coordinate the training and registration of employees and business partners including the arrangements and details for off-site or specialized training needs/programs
Assist in establishing, preparing, and/or distributing training courses, schedules, catalogs, pre-class assignments, reports and materials to internal and business partner personnel in the Learning Management System
Maintains records of course activity including attendee lists, course evaluations, and prepares monthly registration reports and tracking of data for the Education department
Enables training courses and schedules using our internal LMS systems including supporting pre and post commercialization system updates
Proactively engages learners for appropriate communications surrounding their education and training availability, including notifications
May be involved in specific projects and help to configure project methodology from project management perspective until the project is fully under control
Performs other related duties as required by various functional areas of the Education team. Additional responsibilities related to Education department that will require ongoing support including but not limited to managing training and registration for our internal and business partner customers and a support resource to help solve issues and navigate internal business processes for technical training
.
Job Requirements
Experience with LMS, SalesForce or CRM equivalent and SAP or equivalent ERP product and productivity software desired
Ability to rapidly absorb detailed information and translate it into correct messaging to be used across all tactics
Effective skills in areas of interpersonal, oral and written communication, organization, prioritization and planning, goal setting, analytical and problem solving
Results-oriented, capable of managing and driving the completion of multiple competing projects
Have a sense of urgency and strong ability to prioritize tasks, be self-motivated, and able to effectively manage time and priorities
Become part of our team
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Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
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