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We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.
If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.
The team
A high-performance team of specialists possessing in depth advanced knowledge of support Hitachi Vantara and File and Content solutions. Primarily a remote support team of subject matter experts responsible for delivering World class support to our Global customers and partners. Possessing in depth knowledge that enables them to resolve the most complex of issues, collaborating daily with teams across Hitachi Vantara including Hitachi engineering teams and our external partners.
The role
Day to day management of a highly performing team based in the EMEA region. This encompasses all aspects of practice management including staff supervision, development and planning to ensure delivery the highest levels of support to our Global customers whilst adhering to budgetary guidelines.
We are looking for an inspirational manager to continue to build and drive a team of support professionals focused on our File and Content portfolio to ensure that we continue to meet our strategic objectives. A team dedicated to continuous improvement through coaching, development, knowledge sharing and strong mentorship. This manager needs to be strong role model, always displaying the Hitachi core values, ethical and at all times and diverse in their thinking and actions.
The successful candidate will be a natural collaborator, adept at building strong and lasting relationships, bringing teams together to deliver the desired outcomes.
What you’ll bring
- Visionary Leadership – inspires teams, sets clear direction, models core values.
- People Development – coaches, mentors, and builds high‑performing technical teams.
- Collaboration & Relationship Building – partners effectively across global functions.
- Clear Communication – adapts messaging for technical and senior stakeholders.
- Ethics, Inclusion & Diversity – fosters a balanced, values‑driven team environment.
- Technical & Analytical Thinking – applies logical problem‑solving with strong technical awareness.
- Crisis & Incident Management – remains calm, decisive, and structured under pressure.
- Negotiation & Conflict Resolution – manages sensitive situations with professionalism.
- Operational Excellence – ensures planning, shift management, and process adherence.
- Knowledge & Continuous Improvement Mindset – supports KCS, learning, and knowledge sharing.
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Fostering innovation through diverse perspectives
Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.
We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
