THE ROLE 📝
Reporting into our Chief Commercial Officer, you’ll be a key member of the Customer Success leadership team and play a pivotal role in ensuring the Account Management Teams are well aligned to the wider CS team and business. You’ll lead three teams (UK Banking, EU Banking & Global Strategic Brands), making up a team of 6+ Account Directors, focused on leading and building out relationships across Tier 1-2 Banks and Financial Institutes. You’ll lead the end-end account management strategy, with a focus on both long-term relationship management and driving revenue growth.
- Lead and mentor the UK, European & Global Strategic Brands Account Management Teams, driving performance and exceeding both client expectations and revenue targets.
- Working closely with our sales team, you’ll support the team in building out Form3’s customer base, with a focus on key strategic accounts (Tier 1/2 Banks).
- Drive forward account management best practice; emphasis on strategic account planning, short-long term cross-sell/upsell strategies etc.
- Focus on cultivating and maintaining strong relationships with our current UK/EU Tier-1 Bank customers, serving as an escalation point for the Account Management Team.
- In collaboration with both our Revenue Enablement and Finance Teams, you will lead the data agenda; budgets, forecasting, pipeline reporting, OKR and KPI’s.
- As a Banking and Payments specialist, you’ll represent Form3 at industry specific events/conferences.
WE’RE LOOKING FOR 🔍
Essential
- 5+ years sales leadership experience; managing account management teams of 3+.
- 5+ years as a high-performing and hands on Account Director, leading relationships with Tier-1/2 UK and European Banks.
- Extensive experience selling account-account payments (UK, EU) solutions across Tier-1/2 UK and European Banks.
- Experience engaging with C-suite level stakeholders in UK/European Tier-1 Banks
- Evidence growing SaaS revenue across multiple markets and product suites.
- Experience scaling high-performing sales and account management teams, focused on enterprise customers with long/complex sales cycles.
- Both experienced and passionate about people/talent development, confident coaching/mentoring employees (both inside/outside of sales)
Desirable
- Additional experience leading “new business” sales teams.
- Experience working in a start-up to scale-up environment.
- Understanding/knowledge of A2A Fraud solutions.
- Data-driven, expert user of Salesforce and other supporting tools.
INTERVIEW PROCESS ✍️
Stage 1: Screening Call with Talent Team
Stage 2: Skills/Experience Interview with CCO
Stage 3: Presentation with Customer Success Leadership Team
Stage 4: Skills/Experience Interview with CPO
Stage 5: Executive Interview with CEO
We always aim to stick to the above process, however there may be occasions when an additional interview stage is needed for us to be sure we’re hiring the right person!
HIRING LOCATIONS 📍
We are able to accept applications from the following countries; United Kingdom
ABOUT FORM3 💭
Revolutionising the world of payments with our cutting-edge technology and innovative solutions. For more information about life at Form3 check out the following pages:
What we do | Life at Form3 | Benefits | Flexa-verified employer | Podcasts
OUR DEI&B COMMITMENT
We hire talented people from a variety of backgrounds and experiences and are committed to a work environment based on diversity, open-mindedness and curiosity. We’re united by our company values (we even created them together!) and we celebrate our unique differences.
Our employee lifecycle processes are designed to embrace equal opportunity and prevent discrimination against our people regardless of personal characteristics. It is our strong belief that the more inclusive and belonging we are as a business, the better our work will be.
As an inclusive employer, we guarantee to interview all neurodiverse and physically disabled applicants who meet the minimum criteria for this role. We also encourage candidates to notify us of any reasonable adjustments that may be required during the recruitment process. This includes providing job adverts in alternative, accessible formats or adjustments required at interview stage.
If you consider yourself to be neurodiverse or physically disabled under the UN definition of disability and would like to be considered under this scheme and/or require any reasonable adjustments please let us know by sending an email to [email protected] clearly stating your consent for us to process this data.
For more information please refer to our Recruitment Data Policy.
What We Do
Form3 develop payment technology. We offer a fully managed, payment technology platform for Financial Institutions as-a-Service.Our vision is to be the worlds most trusted provider of payment technology.We design, build and run the technology that powers the future of payments.Historically, banking leaders believed that infrastructure technologies were an asset for their financial institution because they were managed locally and could be customised. Form3 is changing this model and offering payments infrastructure as a service. A fully cloud native platform that is fully managed to lower costs across operations, infrastructure, security, upgrades, and change management.Form3 has proven that there is a cheaper, simpler, and more efficient way for FI's to handle large payment volumes and scale dynamically without a heavy infrastructure burden. We enable FI’s to benefit from the flexibility, business agility and speed to market that an API-first platform brings along with embedded services that ensure they are always future-ready.Form3 work with regulated financial institutions including large Enterprise banks and digital challenger banks including Mastercard, Lloyds Banking Group, Ebury, LHV, PPS, N26, Square, Aion Bank and others.
