We are seeking an influential and enterprise-savvy Head of Travel Advisory and Community to strengthen Navan’s customer advocacy and travel consultancy efforts at the highest level. This individual will serve as the connective tissue between our customers, product, sales, and brand—crafting a best-in-class enterprise practice that drives strategic deal-making, brand evangelism, and long-term customer growth.
As the“heart” of Navan’s travel organization, you will elevate and steward our Customer Advisory Board (CAB) strategy, strengthen our enterprise travel narrative in the market, and serve as the primary thought leader on critical travel innovations such as NDC and enterprise-grade deployment. Operating across pre-sale and post-sale motions, you will be deeply integrated into major enterprise opportunities and relied upon by the world’s most sophisticated travel buyers for strategic guidance and insight.
We’re looking for a customer-obsessed advisor with deep travel industry expertise, executive presence, and a track record of turning insight into impact. This role requires someone who can both drive enterprise revenue outcomes and build enduring, influential relationships with our largest customers and prospects.
What You’ll Do:- Drive customer/prospect events in collaboration with Sales & Marketing
- Align with EMEA AM/CS for customer attendees
- Host or liaise with executive team
- Lead Navan’s UK enterprise thought leadership — on the future of corporate travel, presenting at key industry events and publishing content that reinforces our competitive advantage, while building advocacy and travel community.
- Partner closely with Sales, Account Management, and Product leadership — from initial RFP to signed SOW to global rollout.
- Directly support Navan’s UK top enterprise pursuits by providing expert travel advisory to both internal deal teams and prospective customers to drive confidence and close deals faster.
- Serve as the trusted voice of the customer internally, informing product direction, sales strategies, and decision-making
- Serve as the primary liaison for Navan’s EMEA Customer Advisory Board (CAB), cultivating a highly engaged community of top customers that influence product direction, strengthen enterprise relationships, and accelerate strategic growth.
- Drive agenda creation, speaker selection, and measurable outcomes in collaboration with AM/CS/Product teams..
- Measurable contribution to the UK pipeline in year one across deals ranging from $15M to $100M+ in Gross Booking Volume.
- Increased enterprise win rates and reduced sales cycles through trusted advisory and deal strategy.
- Successful expansion of the EMEA CAB program, in terms of product adoption influence, higher retention, and executive-level referrals through travel programme leads.
- Market visibility and credibility as Navan’s UK travel spokesperson—building awareness, trust, and advocacy in the travel operations and procurement community.
- 10+ years of travel, enterprise sales, or customer advisory experience—ideally in SaaS, travel management, or enterprise services.
- Executive-level communication and presence, with the ability to earn trust and influence across travel programme leaders in Fortune 500 organizations, CAC 40 and/or FTSE 100.
- Deep knowledge of the travel ecosystem, including modern distribution (e.g., NDC), policy design, global travel programmes, and implementation at scale.
- A strategic operator who can translate insight into scalable programs and repeatable outcomes.
- Strong collaboration and leadership skills—comfortable working cross-functionally with executives, sales leaders, and product teams.
- Experience shaping and influencing go-to-market strategies in complex, multi-stakeholder environments.
- A passion for customer advocacy, with a track record of building strong customer communities and executive relationships.
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