Provides expert HR advisory, coaching, and problem-solving support to managers across businesses and regions. Advises on talent, performance, compensation, workforce planning, employee engagement, and organizational effectiveness while managing sensitive escalations and partnering with HR specialists. Contributes to enterprise HR projects, improves knowledge content and ServiceNow workflows, identifies recurring themes, and supports a consistent, digitally enabled manager and employee experience.
Operating within JPMorganChase’s HR Advisory organization, the role supports leaders across businesses, functions, and regions through a scalable, digitally enabled advisory model. The Vice President applies strong consulting, coaching, and problem-solving skills to address diverse people challenges, contributing to consistent HR outcomes and an effective manager experience across the firm.
As a Vice President, HR Business Advisor (Ask JPMC) in the Human Resources team, you will serve as a trusted HR advisor to managers, providing expert guidance on a wide range of people and organizational matters. Leveraging deep HR expertise and sound business judgment, you will help leaders make informed decisions related to talent, performance, compensation, workforce planning, employee engagement, and organizational effectiveness. Working in partnership with client-aligned HRBAs and specialist HR teams, you will deliver high-quality advisory support that balances business objectives, employee experience, and risk management considerations.
Job responsibilities
- Provide expert-backed coaching and guidance to managers across a broad range of HR topics, applying judgment and HR expertise while ensuring consistency, speed and quality
- Identify sensitive, high-risk or complex situations and engage the right partners, including aligned HRBAs, Employee Relations, Compensation, Talent, Relations, Compensation, Talent, Workforce Strategy, Legal/Risk or other specialists as appropriate
- Collaborate with HRBAs to understand business nuance, align on prior guidance, coordinate escalations, provide surge capacity during high-demand periods, and support HRBA-led initiatives
- Contribute to cross-Advisory project teams supporting talent, compensation, workforce, organizational change, manager effectiveness and other enterprise priorities
- Identify recurring themes and opportunities to improve knowledge content, routing, digital experiences, ServiceNow workflows, product feedback loops and operating model effectiveness
- Operate as one Ask JPMC team by prioritizing firmwide outcomes, collaborating early, documenting decisions, owning follow-through and contributing to a consistent manager and employee experience
Required qualifications, capabilities and skills
- Strong HR knowledge combined with business acumen to address complex people and organizational challenges
- Ability to assess complex situations, navigate ambiguity, balance policy, risk and business outcomes, and determine appropriate resolution or escalation pathways
- Ability to build credibility quickly and influence leaders through coaching, consultation, structured problem-solving and practical guidance
- Builds strong partnerships across HR, business, and specialist teams to deliver scalable solutions
- Ability to use technology, workflow tools, insights and analytics to improve advisory outcomes, measure impact and support data-driven decision-making
- Ability to adapt quickly, navigate transformation and help leaders, managers and stakeholders adopt new ways of working
- Passion for identifying themes, solving root causes, simplifying experiences and helping evolve the advisory model over time
- Ability to document work, manage follow-through, use ServiceNow effectively, and create transparency into demand, outcomes, risks and impact
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.
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