Implementation Consultant

Civica is looking for a Product Consultant to join our Service Delivery Team, where you’ll work with multiple clients to deliver and implement our cutting-edge Cx and APP systems.

As an expert on our Regulatory Services solutions, you’ll be at the forefront of ensuring successful, timely implementations that meet the unique needs of our customers. With support from your team, you’ll help shape Civica's evolving approach to delivering these services and contribute to ensuring Civica remains the market leader in both Regulatory Services solutions and implementation.

What your day-to-day will look like:

• Provide remote and onsite consultancy services, working closely with Civica customers on the implementation of Cx and APP systems.
• Take ownership of customer implementations, ensuring each project is successful, delivered on time, and addressing customer requirements.
• Demonstrate Civica products to customers, offering informed configuration recommendations tailored to their business needs.
• Guide customers through technical integrations between Cx Regulatory Services and other systems, ensuring seamless operations.
• Support data migration efforts, identifying key points in the project where reconciliation may be necessary.
• Install and upgrade Civica software as required, ensuring adherence to quality standards and guidelines.
• Troubleshoot issues, provide testing support, and communicate clear resolutions to customers.
• Act as the face of Civica, upholding our values of knowledge, integrity, and action in every interaction with clients.
• Collaborate with colleagues to improve consultancy tasks, contribute to product development, and enhance implementation processes.

You will be an experienced Product Consultant who posses the following skills:

• Positive, proactive, and self-motivated individual.
• Strong interpersonal skill, working equally well as part of a team or alone with minimal supervision.
• Excellent communication skills both written and verbal.
• Ability to deliver messages clearly and concisely in line with the recipient’s viewpoint, be that technical, managerial, or strategic.
• Proven experience in a consultancy role.
• Ability to present to audiences and lead customer meetings such as design, requirements gathering or build workshops.
• Experience in demonstrating software products.
• Knowledge of databases and SQL.
• Ability to inform and persuade others, understand issues and requirements, and respond with options and recommendations.
• Good knowledge of the Regulatory Services sector, including Environmental Health, Licensing, Housing Enforcement/Assistance and Trading Standards and policies.
• Flexible, with good time management skills; willing to work away from home and work anti-social hours when required.
• Full UK Driving license.
• Experience of creating professional documents for internal or external use.

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

•  Diversity & Inclusion: We're all different—and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans, new and old.
•  Focus on Learning: There are heaps of opportunities to help you grow and be your best. We encourage you to drive your personal development and career.
•  Giving Culture: We encourage you to "give back" with benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice.
•  Flexible Work: We have the technology and tools to support you working in our hybrid environment.