Implementation Manager

Job Description
About Us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to to connect, engage, develop, and retain top talent. Since 2015, we've achieved substantial year-over-year growth and have received over $500m in VC funding, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000+ midsize and multinational companies.
This role is an exciting opportunity to join the fastest growing segment within the organisation globally, and to build on the success seen throughout 2024. This role has been created due to demand and growth within the UK team, and so you'll be an integral part of the 2025 growth strategy for the SMB function and will help shape the future and direction of the segment.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting to hear from you. Come and join us.
About You
As an Implementation Manager, you will lead projects from start to finish, aligning client needs with our platform's capabilities to drive maximum value. You'll work directly with clients to ensure deliverables meet scope and timeline requirements. Additionally, you'll maintain detailed project plans to communicate status both internally and externally, and escalate to management when deadlines are at risk. Your role will also involve assessing the best ways to configure the platform and providing guidance on best practices for successful deployment.
Job Requirements

• Proven experience as an Implementation Manager/Project Manager and/or CSM (3 years)
• Strong understanding of SaaS and the technology industry
• Knowledge of HR - highly regarded
• Experience in project management
• Strong problem-solving skills and an ability to think outside of the box
• Ability to interact with product specialists and development teams around delivery/roadmap
• A can-do approach with the ability to thrive under pressure
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• A passion to learn the Bob product and tech-savviness
• A desire to work in a fast-paced startup environment
• A strong work ethic, integrity and desire to succeed

Job Responsibilities

• Be the main point of contact for our clients from point of sale through to deployment
• Gather system requirements and business objectives from customers
• Assess how best to configure the platform and provide guidance on best practices and successful deployment
• Identify and analyze project risks & dependencies on an ongoing basis
• Analyze operational data and use it to constantly scale and find efficiencies in internal workstreams
• Work cross-functionally with our Sales, CS Engineers, Product & Account teams
• Perform risk management to minimize project risks
• Report and escalate to management as needed when project time deadlines become at-risk

Benefits
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Company share options plan - every employee can eventually become a shareholder
• Cash allowance for health insurance
• Annual vision allowance
• Perkbox membership
• Annual Headspace subscription and wellness benefits
• Travel support (cycle scheme and season ticket loans)
• Hybrid working from day 1
• Work from home allowance - to get your home office set up!
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
• Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
• 2 Social Impact days per year for volunteering
• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
• Pension scheme auto-enrolment from day 1
• Fun company and team social events (locally and virtually with our global teams)
• We love birthdays - take the day off and receive a special gift