INT Director, Online Casino Games

Posted 23 Days Ago
Remote
Senior level
Sports
The Role
As the Operations Director for Online Casino Games, you will oversee customer support, fraud prevention, and game development, while managing operational strategies and team leadership to enhance product offerings and customer engagement.
Summary Generated by Built In

Sporty's sites are some of the most popular on the internet, consistently staying in Alexa's list of top websites for the countries they operate in.



As the Operations Director, Online Casino Games at Sporty, you’ll be responsible for identifying the best way to compete in each market of Sporty Group by evaluating the casino game and supplier offering, promotional capabilities, campaign tools and product features which would appeal to our end users. You will be able to translate all learnings to product roadmap, monthly promotional plans and an ideal operational model whilst making sure the casino operation is working as per defined plans and processes.


We are passionate about caring for our customers and we ensure we are up to date with our latest product development in the Sporty ecosystem so we are able to offer the best experience.


Responsibilities


Oversee all aspects of online casino games, including customer support, fraud prevention, and new game development


Develop, implement and manage casino operational strategies to increase the quality and efficiency of the roadmap and third party integrations


Manage the entire lifecycle of individual Games including prototyping, launch, positioning and marketing based on market and user feedback 


Keeping track of the performance of the games and promotions connected to them


Develop & Implement campaign strategies ensuring higher customer loyalty and ROI


Collaborating cross-functionally with teams to define operational procedures internally and align with marketing to advertise new games & features


Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers


Analyse and report on competitive trends, industry development, promotional campaigns to identify opportunities to build a competitive advantage


Requirements


Fluency in both written and spoken English

Bachelor’s or Master’s degree in a related field

Online Casino Operations experience specifically across the sports betting and casino industry

Proven expertise managing data and analytics across KPIs, active users, and integrations

Expert experience managing, leading and building a wider team

Experienced in the areas of fraud prevention, new game development, and customer support

Benefits


Quarterly performance bonuses

Flexible working hours

Top-of-the-line equipment

Referral bonuses

28 days paid annual leave

Highly talented, dependable co-workers in a global, multicultural organisation

Our teams are small enough for you to be impactful

Our business is globally established and successful, offering stability and security to our Team Members


Our Mission


Our mission is to be an everyday entertainment platform for everyone


Our Operating Principles


1. Create Value for Users

2. Act in the Long-Term Interests of Sporty 

3. Focus on Product Improvements & Innovation 

4. Be Responsible 

5. Preserve Integrity & Honesty 

6. Respect Confidentiality & Privacy 

7. Ensure Stability, Security & Scalability 

8. Work Hard with Passion & Pride


Working at Sporty


The top-down mentality at Sporty is high performance based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way.Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results. 


As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to. 

We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.

The Company
London
326 Employees
On-site Workplace
Year Founded: 2013

What We Do

Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform which serves millions of daily active users across the globe via technology and operations hubs across more than 10 countries and 3 continents.

The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users, and attract and retain them with a dynamic and flexible work life which empowers them to create value and rewards them generously based upon their contribution.

We’re fortunate enough to have already built a capable and proven team of 500+ high achievers from a diverse set of backgrounds with a common thirst for excellence and we are constantly looking for more talented individuals to power our growth and serve our users further via their grit and innovation.

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